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Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways
Tungtakanpoung, Monrudee; Wyatt, Mark - In: Journal of air transport management 27 (2013), pp. 15-19
Persistent link: https://www.econbiz.de/10009721921
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Competing on value : perspectives on business class aviation
Claussen, Jan; O'Higgins, Eleanor - In: Journal of air transport management 16 (2010) 4, pp. 202-208
Persistent link: https://www.econbiz.de/10003970646
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Exploring passenger preferences in airline service attributes : a note
Chen, Ching-fu; Wu, Tsai-fang - In: Journal of air transport management 15 (2009) 1, pp. 52-53
Persistent link: https://www.econbiz.de/10009523118
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Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D. - In: Journal of air transport management 35 (2014), pp. 64-71
Persistent link: https://www.econbiz.de/10010246670
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Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.; Chen, Chun-der - In: Journal of air transport management 32 (2013), pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
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Online drivers of consumer purchase of website airline tickets
Escobar-Rodríguez, Tomás; Carvajal-Trujillo, Elena - In: Journal of air transport management 32 (2013), pp. 58-64
Persistent link: https://www.econbiz.de/10010127328
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Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong; Dong, Yufeng; Ling, Liuyi - In: Journal of air transport management 53 (2016), pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
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Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese; Basak, Ecem; Calisir, Fethi - In: Journal of air transport management 53 (2016), pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
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The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin; Liu, Chih-Hsing; Tu, Jin-Hua - In: Journal of air transport management 53 (2016), pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
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Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju; Park, Jin-Woo - In: Journal of air transport management 53 (2016), pp. 235-241
Persistent link: https://www.econbiz.de/10011546542