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~isPartOf:"Journal of air transport management"
~subject:"Eastern Europe"
~subject:"Service quality"
~type:"article"
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Eastern Europe
Service quality
Consumer behaviour
105
Konsumentenverhalten
105
Airline
52
Fluggesellschaft
52
Air transport
35
Luftverkehr
35
Air passenger transport
34
Passagierluftverkehr
34
Dienstleistungsqualität
28
Customer satisfaction
27
Kundenzufriedenheit
27
Airport
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Brand management
15
Markenführung
15
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Online-Handel
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English
28
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Liu, Chih-Hsing
3
Park, Jin-Woo
3
Aboagye, Michael Osei
1
Antwi, Collins Opoku
1
Arora, Mohit
1
Arslan, Seda
1
Basak, Ecem
1
Blessing, Lucienne T. M.
1
Budd, Thomas
1
Buyle, Sven
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Carvajal-Trujillo, Elena
1
Chang, Yu-Chun
1
Chen, Ching-fu
1
Chen, Chun-der
1
Chen, Lu
1
Chiu, Su-Chin
1
Claussen, Jan
1
Dixon, Sonoma
1
Dong, Yufeng
1
Escobar-Rodríguez, Tomás
1
Fan, Chong-jun
1
Guo, Xiaolong
1
Gures, Nuriye
1
Hsu, Chia-Jui
1
Ihnatushchenko, Nataliia
1
Imam, Abeer
1
Inan, Hilal
1
Jeng, Shih-Ping
1
Jiang, Hongwei
1
Kim, Nam-Yi
1
Koech, Alex Kipkorir
1
Ku, Edward C. S.
1
Kubota, Yukihiro
1
Kurtulmuşoğlu, Feride Bahar
1
Lee, Tingko
1
Leon, Steven
1
Li, Yong-Quan
1
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Journal of air transport management
Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
128
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
The economics of transition
69
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
62
Economic systems
50
Cogent business & management
47
Journal of service research : JSR
47
Post-communist economies
44
Journal of comparative economics : the journal of the Association for Comparative Economic Studies
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Intereconomics : review of European economic policy
41
Acta oeconomica : periodical of the Hungarian Academy of Sciences
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
38
Service business
36
Journal of East European management studies : JEEMS
35
Most : economic policy in transitional economics
35
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
Technological forecasting & social change : an international journal
27
International journal of services and operations management
26
The TQM journal : the international review of organizational improvement
26
Eastern European economics
25
Ekonomski pregled
25
International journal of services, economics and management
25
Psychology & marketing
25
Journal of service research
24
Comparative economic studies
23
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
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ECONIS (ZBW)
28
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1
Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways
Tungtakanpoung, Monrudee
;
Wyatt, Mark
- In:
Journal of air transport management
27
(
2013
),
pp. 15-19
Persistent link: https://www.econbiz.de/10009721921
Saved in:
2
Competing on value : perspectives on business class aviation
Claussen, Jan
;
O'Higgins, Eleanor
- In:
Journal of air transport management
16
(
2010
)
4
,
pp. 202-208
Persistent link: https://www.econbiz.de/10003970646
Saved in:
3
Exploring passenger preferences in airline service attributes : a note
Chen, Ching-fu
;
Wu, Tsai-fang
- In:
Journal of air transport management
15
(
2009
)
1
,
pp. 52-53
Persistent link: https://www.econbiz.de/10009523118
Saved in:
4
Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D.
- In:
Journal of air transport management
35
(
2014
),
pp. 64-71
Persistent link: https://www.econbiz.de/10010246670
Saved in:
5
Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.
;
Chen, Chun-der
- In:
Journal of air transport management
32
(
2013
),
pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
Saved in:
6
Online drivers of consumer purchase of website airline tickets
Escobar-Rodríguez, Tomás
;
Carvajal-Trujillo, Elena
- In:
Journal of air transport management
32
(
2013
),
pp. 58-64
Persistent link: https://www.econbiz.de/10010127328
Saved in:
7
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
8
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
9
The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin
;
Liu, Chih-Hsing
;
Tu, Jin-Hua
- In:
Journal of air transport management
53
(
2016
),
pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
Saved in:
10
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
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