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Customer value of purchasable supplementary services : the case of a European full network carrier's economy class
Wittmer, Andreas; Rowley, Edward - In: Journal of air transport management 34 (2014), pp. 17-23
Persistent link: https://www.econbiz.de/10010244621
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Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori; Kubota, Yukihiro - In: Journal of air transport management 57 (2016), pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
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Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.; Torfadóttir, Embla - In: Journal of air transport management 34 (2014), pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
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Regional aviation and the PSO system : Level of Service and social efficiency
Bråthena, Svein; Eriksen, Knut Sandberg - In: Journal of air transport management 69 (2018), pp. 248-256
Persistent link: https://www.econbiz.de/10011865617
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The service quality of travel service centers in international airports in Taiwan
Sun, Kuo-Shun; Huang, Hsiao-Han - In: Journal of air transport management 105 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013427115
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Airline service quality and economic factors : an ARDL approach on US airlines
Stamolampros, Panagiotis; Korfiatis, Nikolaos - In: Journal of air transport management 77 (2019), pp. 24-31
Persistent link: https://www.econbiz.de/10012112616
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The cost allocation approach of airport service activities
Li, Sui-ling - In: Journal of air transport management 38 (2014), pp. 48-53
Persistent link: https://www.econbiz.de/10010375784
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Implications of the ageing society and internationalisation for airport services : a perspective on passenger demand for personal space at airport terminals
Kim, Tae Hyun; Wu, Cheng-Lung; Koo, Tae-Ryang - In: Journal of air transport management 60 (2017), pp. 84-92
Persistent link: https://www.econbiz.de/10011695535
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The future of airports post COVID-19
Serrano, Francisco; Kazda, Antonín - In: Journal of air transport management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012384205
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How to manage seasonality in service industries : the case of price and seat factor management in airlines
Merkert, Rico; Webber, Tony - In: Journal of air transport management 72 (2018), pp. 39-46
Persistent link: https://www.econbiz.de/10011910580