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Expectations and perceptions in airline services : an analysis using weighted SERVQUAL scores
Pakdil, Fatma; Aydun, Özlem - In: Journal of air transport management 13 (2007) 4, pp. 229-237
Persistent link: https://www.econbiz.de/10003485434
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Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares; Gomes, Carlos Francisco - In: Journal of air transport management 53 (2016), pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
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Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist; Natcha Thawesaengskulthai; … - In: Journal of air transport management 53 (2016), pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
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A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem; Mitra, Amitava - In: Journal of air transport management 42 (2015), pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
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A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Tsafarakis, Stelios; Kokotas, Theodosios; Pantouvakis, … - In: Journal of air transport management 68 (2018), pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
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Explore airlines' brand niches through measuring passengers' repurchase motivation : an application of Rasch measurement
Chang, Hsin-Li; Yang, Cheng-Hua - In: Journal of air transport management 14 (2008) 3, pp. 105-112
Persistent link: https://www.econbiz.de/10003731224
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Service climate, professional commitment and job performance of flight attendants in Taiwan
Yeh, Ching-wen - In: Journal of air transport management 15 (2009) 5, pp. 259-260
Persistent link: https://www.econbiz.de/10003874423
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The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.; Gomes, Carlos Francisco - In: Journal of air transport management 44/45 (2015), pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
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Service needs of elderly air passengers
Chang, Yu-chun; Chen, Ching-fu - In: Journal of air transport management 18 (2012) 1, pp. 26-29
Persistent link: https://www.econbiz.de/10009701786
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Cabin safety behavioral intentions of passengers with reduced mobility
Chang, Yu-chun - In: Journal of air transport management 25 (2012), pp. 64-66
Persistent link: https://www.econbiz.de/10009663958