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Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
65
Service quality
65
Airline
46
Fluggesellschaft
46
Airport
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Gomes, Carlos Francisco
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Journal of air transport management
Journal of retailing and consumer services
422
International journal of hospitality management
384
Journal of business research : JBR
322
SOEP survey papers
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
219
The journal of services marketing
192
Tourism management : research, policies, practice
188
The service industries journal
181
Journal of travel and tourism marketing
167
Journal of hospitality marketing & management
156
SpringerLink / Bücher
153
International journal of contemporary hospitality management
141
UTB
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
113
Cogent business & management
108
Services marketing quarterly
102
The TQM journal : the international review of organizational improvement
101
International journal of productivity and quality management : IJPQM
97
International journal of business information systems : IJBIS
91
Asia Pacific journal of marketing and logistics
89
Service business
89
Journal of service research : JSR
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
85
Psychology & marketing
83
International journal of quality & reliability management
82
Total quality management & business excellence
80
Industrial marketing management : the international journal for industrial and high-tech firms
79
Journal of the Academy of Marketing Science
74
International journal of services and operations management
72
Journal of strategic marketing
72
The international journal of bank marketing : IJBM
72
Journal of service management
71
Europäische Hochschulschriften / 5
69
International journal of quality and service sciences
68
Discussion paper series / IZA
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
European journal of marketing : EJM
61
Journal of Asian finance, economics and business : JAFEB
60
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ECONIS (ZBW)
92
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1
Brazilian passengers' perceptions of air travel : evidences from a survey
Greghi, Marina F.
;
Rossi, Talita N.
;
Souza, Jerusa B. G. de
- In:
Journal of air transport management
31
(
2013
),
pp. 27-31
Persistent link: https://www.econbiz.de/10009772837
Saved in:
2
Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.
;
Miller, John S.
;
Hoel, Lester A.
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
Saved in:
3
Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways
Tungtakanpoung, Monrudee
;
Wyatt, Mark
- In:
Journal of air transport management
27
(
2013
),
pp. 15-19
Persistent link: https://www.econbiz.de/10009721921
Saved in:
4
When legacy carriers converge with low-cost carriers : exploring the fusion of European airline business models through a case-based analysis
Jarach, David
;
Zerbini, Fabrizio
;
Miniero, Giulia
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 287-293
Persistent link: https://www.econbiz.de/10003989089
Saved in:
5
Ground access to airports, case study : Port Columbus International Airport
Akar, Gulsah
- In:
Journal of air transport management
30
(
2013
),
pp. 25-31
Persistent link: https://www.econbiz.de/10009772856
Saved in:
6
Safety climate of commercial pilots : the effect of pilot ranks and employment experiences
Gao, Yi
;
Bruce, Peter J.
;
Newman, David G.
;
Zhang, …
- In:
Journal of air transport management
30
(
2013
),
pp. 17-24
Persistent link: https://www.econbiz.de/10009772860
Saved in:
7
Harmonization of market entry regulation for the operation of air services in the European Union : a comparative survey of the implementation of Regulation (EC) no. 1008/2008 by Me...
Simonelli, Felice
;
Caroli, Matteo Giuliano
- In:
Journal of air transport management
27
(
2013
),
pp. 39-45
Persistent link: https://www.econbiz.de/10009721852
Saved in:
8
An explorative study of corporate travellers' perception at a German airport
Schmalz, Ulrike
;
Paul, Annika
;
Gissibl, Viola
- In:
Journal of air transport management
92
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012507730
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9
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
10
A study of the airline boarding problem
Nyquist, David C.
;
McFadden, Kathleen L.
- In:
Journal of air transport management
14
(
2008
)
4
,
pp. 197-204
Persistent link: https://www.econbiz.de/10003757844
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