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An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei; Zhang, Yahua - In: Journal of air transport management 57 (2016), pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
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A new direct demand model of long-term forecasting air passengers and air transport movements at German airports
Gelhausen, Marc Christopher; Berster, Peter; Wilken, Dieter - In: Journal of air transport management 71 (2018), pp. 140-152
Persistent link: https://www.econbiz.de/10011902734
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Return on quality : simulating customer retention in a flight firming project
Constantino, Francesco; Di Gravio, Giulio; Tronci, Massimo - In: Journal of air transport management 27 (2013), pp. 20-24
Persistent link: https://www.econbiz.de/10009721863
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A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong
Lee, Carman K. M.; Ng, K. K. H.; Chan, Hing Kai; Choy, … - In: Journal of air transport management 73 (2018), pp. 46-57
Persistent link: https://www.econbiz.de/10011937484
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Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel; López-Bonilla, Luis Miguel - In: Journal of air transport management 14 (2008) 3, pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
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A study of the airline boarding problem
Nyquist, David C.; McFadden, Kathleen L. - In: Journal of air transport management 14 (2008) 4, pp. 197-204
Persistent link: https://www.econbiz.de/10003757844
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Analysis of shopping preference and satisfaction with airport retailing products
Perng, Shiaw-wuu; Chow, Chia-chuan; Liao, Wu-cheng - In: Journal of air transport management 16 (2010) 5, pp. 279-283
Persistent link: https://www.econbiz.de/10003990870
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Criteria for services of air cargo logistics providers: how do they relate to client satisfaction?
Meng, Shiang-min; Liang, Gin-shuh; Lin, Kuang; Chen, … - In: Journal of air transport management 16 (2010) 5, pp. 284-286
Persistent link: https://www.econbiz.de/10003990872
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The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.; Gomes, Carlos Francisco - In: Journal of air transport management 44/45 (2015), pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
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Brazilian passengers' perceptions of air travel : evidences from a survey
Greghi, Marina F.; Rossi, Talita N.; Souza, Jerusa B. G. de - In: Journal of air transport management 31 (2013), pp. 27-31
Persistent link: https://www.econbiz.de/10009772837