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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
76
Fluggesellschaft
76
Customer satisfaction
65
Kundenzufriedenheit
65
Air transport
39
Luftverkehr
39
Air passenger transport
38
Passagierluftverkehr
38
Airport
30
Flughafen
30
Consumer behaviour
27
Konsumentenverhalten
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Beziehungsmarketing
21
Relationship marketing
21
Taiwan
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Low-cost strategy
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Niedrigpreisstrategie
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Quality management
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Qualitätsmanagement
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AHP approach
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AHP-Verfahren
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Customer service
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Kundenservice
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USA
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Beschwerdemanagement
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China
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Complaint management
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Fuzzy sets
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Fuzzy-Set-Theorie
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Preismanagement
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Airline service quality
6
Airlines
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Liou, James J. H.
4
Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
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Gomes, Carlos Francisco
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Jiang, Hongwei
3
Liu, Chih-Hsing
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Martín, Juan Carlos
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Park, Jin-Woo
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Bellizzi, Maria Grazia
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Bezerra, George C. L.
2
Constantino, Francesco
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Di Gravio, Giulio
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Eboli, Laura
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Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
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Román García, Concepción
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Truong Dothang
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Tsai, Chieh-yuan
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Tzeng, Gwo-hshiung
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Yeh, Ching-wen
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Adikariwattage, V.
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1
Antucheviciene, Jurgita
1
Antwi, Collins Opoku
1
Arif, Mohammed
1
Arora, Mohit
1
Arora, Swapan Deep
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Journal of air transport management
MPRA Paper
1,205
Economics Bulletin
560
IZA Discussion Papers
478
International journal of hospitality management
420
NBER Working Papers
400
Discussion paper series / IZA
389
International Game Theory Review (IGTR)
385
NBER working paper series
379
Journal of retailing and consumer services
333
Working paper / National Bureau of Economic Research, Inc.
323
The service industries journal
313
Journal of business research : JBR
303
NBER Working Paper
294
IZA Discussion Paper
287
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
247
Books / Edward Elgar
245
Public management review
231
CESifo working papers
221
The journal of services marketing
216
CEPR Discussion Papers
213
Policy research working paper : WPS
212
Public Economics
202
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
196
Working paper
195
CESifo Working Paper
187
Auditing : a journal of practice & theory
177
Journal of business ethics : JOBE
176
Working paper / World Institute for Development Economics Research
165
International journal of contemporary hospitality management
163
Journal of Services Marketing
151
Discussion paper / Centre for Economic Policy Research
150
WIDER Working Paper
150
Working Paper
148
Services marketing quarterly
143
Journal of hospitality marketing & management
142
The TQM journal : the international review of organizational improvement
136
Cogent business & management
132
Tourism management : research, policies, practice
131
World Bank E-Library Archive
131
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ECONIS (ZBW)
141
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1
Regional aviation and the PSO system : Level of Service and social efficiency
Bråthena, Svein
;
Eriksen, Knut Sandberg
- In:
Journal of air transport management
69
(
2018
),
pp. 248-256
Persistent link: https://www.econbiz.de/10011865617
Saved in:
2
A hybrid MCDM and sustainability-balanced scorecard model to establish sustainable performance evaluation for international airports
Lu, Ming-Tsang
;
Hsu, Chao-Che
;
Liou, James J. H.
;
Lo, …
- In:
Journal of air transport management
71
(
2018
),
pp. 9-19
Persistent link: https://www.econbiz.de/10011901786
Saved in:
3
Balanced scorecard based performance measurement of European airlines using a hybrid multicriteria decision making approach under the fuzzy environment
Dinçer, Hasan
;
Hacıoğlu, Ümit
;
Yüksel, Serhat
- In:
Journal of air transport management
63
(
2017
),
pp. 17-33
Persistent link: https://www.econbiz.de/10011740173
Saved in:
4
How do airlines survive? : an integrated efficiency analysis on the survival of airlines
Kaya, Gizem
;
Aydın, Umut
;
Ülengin, Burç
;
Karadayi, …
- In:
Journal of air transport management
107
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014322936
Saved in:
5
Designing aviation networks under Public Service Obligations (PSO) : a case study in Greece
Leandro, Francisco
;
Andrade, Antonio R.
;
Kalakou, Sofia
- In:
Journal of air transport management
93
(
2021
),
pp. 1-20
Persistent link: https://www.econbiz.de/10012545478
Saved in:
6
An empirical evaluation of changes in Public Service Obligations in Spain
Abreu, José
;
Fageda, Xavier
;
Jiménez, Juan Luis
- In:
Journal of air transport management
67
(
2018
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011807100
Saved in:
7
Explore airlines' brand niches through measuring passengers' repurchase motivation : an application of Rasch measurement
Chang, Hsin-Li
;
Yang, Cheng-Hua
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 105-112
Persistent link: https://www.econbiz.de/10003731224
Saved in:
8
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
9
Improving service quality using quality function deployment : the air cargo sector of China airlines
Wang, Rong-tsu
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 221-228
Persistent link: https://www.econbiz.de/10003485433
Saved in:
10
Expectations and perceptions in airline services : an analysis using weighted SERVQUAL scores
Pakdil, Fatma
;
Aydun, Özlem
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 229-237
Persistent link: https://www.econbiz.de/10003485434
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