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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
76
Fluggesellschaft
76
Customer satisfaction
67
Kundenzufriedenheit
67
Air passenger transport
38
Passagierluftverkehr
38
Air transport
36
Luftverkehr
36
Airport
32
Flughafen
32
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
21
Relationship marketing
21
Taiwan
20
Low-cost strategy
15
Niedrigpreisstrategie
15
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Quality management
14
Qualitätsmanagement
14
Airport service quality
10
Customer service
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Emotion
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Kundenservice
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USA
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United States
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Beschwerdemanagement
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China
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Complaint management
9
AHP approach
8
AHP-Verfahren
8
Fuzzy sets
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Fuzzy-Set-Theorie
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Preismanagement
7
Pricing strategy
7
Airline service quality
6
Airlines
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143
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Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Karatepe, Osman M.
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Truong Dothang
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Ho, Chien-Wei
2
Lin, Rong-ho
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Román García, Concepción
2
Tsai, Chieh-yuan
2
Tzeng, Gwo-hshiung
2
Waguespack, Blaise
2
Yeh, Ching-wen
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Aboagye, Michael Osei
1
Adikariwattage, V.
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Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Ambrose, Scott C.
1
Amiri, Maghsoud
1
Antucheviciene, Jurgita
1
Antwi, Collins Opoku
1
Arif, Mohammed
1
Arora, Mohit
1
Arora, Swapan Deep
1
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Journal of air transport management
International journal of hospitality management
553
Journal of business research : JBR
489
Journal of retailing and consumer services
466
NBER working paper series
389
Working paper / National Bureau of Economic Research, Inc.
348
The service industries journal
338
NBER Working Paper
325
Discussion paper series / IZA
323
The journal of services marketing
247
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
CESifo working papers
212
Tourism management : research, policies, practice
211
International journal of contemporary hospitality management
194
Health care management review : HCM review
182
Journal of hospitality marketing & management
176
Auditing : a journal of practice & theory
175
Journal of travel and tourism marketing
169
Journal of health economics
160
Services marketing quarterly
157
SpringerLink / Bücher
157
IZA Discussion Paper
156
Cogent business & management
141
Journal of Services Marketing
133
Working paper
132
Journal of business ethics : JOBE
129
The TQM journal : the international review of organizational improvement
129
Service business
124
International journal of productivity and quality management : IJPQM
122
International journal of quality and service sciences
122
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
122
Psychology & marketing
122
Journal of service research : JSR
117
International journal of quality & reliability management
115
IZA Discussion Papers
113
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
110
International journal of services and operations management
109
Journal of health organization and management
109
Journal of service management
107
CESifo Working Paper
106
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ECONIS (ZBW)
144
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1
Service needs of elderly air passengers
Chang, Yu-chun
;
Chen, Ching-fu
- In:
Journal of air transport management
18
(
2012
)
1
,
pp. 26-29
Persistent link: https://www.econbiz.de/10009701786
Saved in:
2
Does the nature of airport terminal service activities matter? : processing and non-processing service quality, passenger affective image and satisfaction
Antwi, Collins Opoku
;
Fan, Chong-jun
;
Ihnatushchenko, …
- In:
Journal of air transport management
89
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012383788
Saved in:
3
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
Saved in:
4
The effects of the servicescape of airport transfer amenities on the behavioral intentions of transfer passengers : a case study on Incheon International Airport
Park, Kyuseon
;
Park, Jin-Woo
- In:
Journal of air transport management
72
(
2018
),
pp. 68-76
Persistent link: https://www.econbiz.de/10011910587
Saved in:
5
Implications of the ageing society and internationalisation for airport services : a perspective on passenger demand for personal space at airport terminals
Kim, Tae Hyun
;
Wu, Cheng-Lung
;
Koo, Tae-Ryang
- In:
Journal of air transport management
60
(
2017
),
pp. 84-92
Persistent link: https://www.econbiz.de/10011695535
Saved in:
6
Explore airlines' brand niches through measuring passengers' repurchase motivation : an application of Rasch measurement
Chang, Hsin-Li
;
Yang, Cheng-Hua
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 105-112
Persistent link: https://www.econbiz.de/10003731224
Saved in:
7
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
8
Improving service quality using quality function deployment : the air cargo sector of China airlines
Wang, Rong-tsu
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 221-228
Persistent link: https://www.econbiz.de/10003485433
Saved in:
9
Expectations and perceptions in airline services : an analysis using weighted SERVQUAL scores
Pakdil, Fatma
;
Aydun, Özlem
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 229-237
Persistent link: https://www.econbiz.de/10003485434
Saved in:
10
Passenger perceptions of service quality : Korean and Australian case studies
Park, Jin-woo
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 238-242
Persistent link: https://www.econbiz.de/10003485439
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