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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Customer satisfaction
87
Kundenzufriedenheit
87
Airline
83
Fluggesellschaft
83
Air passenger transport
41
Passagierluftverkehr
41
Air transport
38
Luftverkehr
38
Airport
37
Flughafen
37
Consumer behaviour
33
Konsumentenverhalten
33
Beziehungsmarketing
24
Relationship marketing
24
Taiwan
21
Low-cost strategy
16
Niedrigpreisstrategie
16
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Quality management
14
Qualitätsmanagement
14
USA
13
United States
13
Airport service quality
10
Beschwerdemanagement
10
Complaint management
10
Customer service
10
Kundenservice
10
China
9
AHP approach
8
AHP-Verfahren
8
Fuzzy sets
8
Fuzzy-Set-Theorie
8
Airlines
7
Coronavirus
7
Passenger satisfaction
7
Preismanagement
7
Pricing strategy
7
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Undetermined
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157
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158
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158
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Martín, Juan Carlos
4
Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Park, Jin-Woo
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Forgas, Santiago
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lohmann, Guilherme
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Palau i Saumell, Ramon
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Román García, Concepción
2
Sánchez, Javier
2
Truong Dothang
2
Tsai, Chieh-yuan
2
Tzeng, Gwo-hshiung
2
Yeh, Ching-wen
2
Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Amiri, Maghsoud
1
Antucheviciene, Jurgita
1
Antwi, Collins Opoku
1
Anzanello, Michel J.
1
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Journal of air transport management
International journal of hospitality management
546
Journal of retailing and consumer services
540
Journal of business research : JBR
417
The service industries journal
369
Journal of Services Marketing
280
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
271
Tourism management : research, policies, practice
226
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
203
Journal of hospitality marketing & management
195
Working paper / National Bureau of Economic Research, Inc.
185
NBER working paper series
183
Auditing : a journal of practice & theory
177
SpringerLink / Bücher
169
NBER Working Paper
165
Services marketing quarterly
165
The TQM journal : the international review of organizational improvement
157
Cogent business & management
151
International Journal of Bank Marketing
144
International journal of productivity and quality management : IJPQM
141
Journal of service research : JSR
139
Service business
132
European Journal of Marketing
131
International Journal of Contemporary Hospitality Management
128
International journal of quality & reliability management
124
International journal of quality and service sciences
123
Journal of service management
122
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
118
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
International Journal of Quality & Reliability Management
112
Total quality management & business excellence
112
International journal of services and operations management
111
Health care management review : HCM review
109
Industrial marketing management : the international journal for industrial and high-tech firms
109
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
98
Quality management journal : QMJ
98
Journal of the Academy of Marketing Science
97
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ECONIS (ZBW)
158
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158
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1
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
2
Criteria for services of air cargo logistics providers: how do they relate to client satisfaction?
Meng, Shiang-min
;
Liang, Gin-shuh
;
Lin, Kuang
;
Chen, …
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 284-286
Persistent link: https://www.econbiz.de/10003990872
Saved in:
3
The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
4
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
Saved in:
5
Airline service quality in South Africa and Italy
De Jager, Johan W.
;
Zyl, D. Van
;
Toriola, A. L.
- In:
Journal of air transport management
25
(
2012
),
pp. 19-21
Persistent link: https://www.econbiz.de/10009664177
Saved in:
6
Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.
;
Miller, John S.
;
Hoel, Lester A.
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
Saved in:
7
An application of the airport service quality model in South Africa
Lubbe, Berendien
;
Douglas, Anneli
;
Zambellis, Julia
- In:
Journal of air transport management
17
(
2011
)
4
,
pp. 224-227
Persistent link: https://www.econbiz.de/10009408990
Saved in:
8
Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways
Tungtakanpoung, Monrudee
;
Wyatt, Mark
- In:
Journal of air transport management
27
(
2013
),
pp. 15-19
Persistent link: https://www.econbiz.de/10009721921
Saved in:
9
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
10
Customer satisfaction and service quality in the Chinese airline industry
Chow, Clement Kong-wing
- In:
Journal of air transport management
35
(
2014
),
pp. 102-107
Persistent link: https://www.econbiz.de/10010246661
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