Chawla, Neelam; Kumar, Basanta - In: Journal of business ethics : JBE 180 (2022) 2, pp. 581-604
Given the rapid growth and emerging trend of e-commerce have changed consumer preferences to buy online, this study analyzes the current Indian legal framework that protects online consumers’ interests. A thorough analysis of the two newly enacted laws, i.e., the Consumer Protection Act, 2019...