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Right from the start : the association between ethical leadership, trust primacy, and customer loyalty
Crossley, Craig; Taylor, Shannon G.; Liden, Robert C.; … - In: Journal of business ethics : JBE 193 (2024) 2, pp. 409-426
Persistent link: https://www.econbiz.de/10015044768
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The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior
Huang, Yu-Shan; Wei, Shuqin; Ang, Tyson - In: Journal of business ethics : JBE 178 (2022) 2, pp. 519-535
Incivility among employees in frontline encounters is prevalent, but little is known about its impact on customers’ ethics-related perceptions and behaviors. Drawing upon the stimulus-organism-response paradigm, this study examines how witnessing incivility among employees can serve as a...
Persistent link: https://www.econbiz.de/10013270022
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Ethical decision-making in indigenous financial services : QSuper case study
Burns, Clare J. M.; Houghton, Luke; Delaney, Deborah; … - In: Journal of business ethics : JBE 186 (2023) 1, pp. 13-29
This case study details how and why integrating storytelling, empathy, and inclusive practice shifted QSuper, a large Australian finance organisation, from minimal awareness to moral awareness then moral capability in the delivery of services to Indigenous customers. During the Royal Commission...
Persistent link: https://www.econbiz.de/10014321384
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Don't just trust your gut : the importance of normative deliberation to ethical decision-making at work
Arkan, Oyku; Nagpal, Mahak; Scharding, Tobey; Warren, … - In: Journal of business ethics : JBE 186 (2023) 2, pp. 257-277
While deliberation has traditionally played a central role in philosophical and behavioral accounts of ethical decision-making, several recent studies challenge the value of deliberation. These studies find that deliberative thinking, such as considering divergent views or different...
Persistent link: https://www.econbiz.de/10014321577
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Activating corporate environmental ethics on the frontline : a natural resource-based view
Gabler, Colin B.; Itani, Omar S.; Agnihotri, Raj - In: Journal of business ethics : JBE 186 (2023) 1, pp. 63-86
Corporate environmental ethics has moved from a niche issue within business strategy to a potential source of competitive advantage. Firms, however, are comprised of individuals who vary in their personal beliefs regarding environmental responsibility. Environmental stewards are those employees...
Persistent link: https://www.econbiz.de/10014321388
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The moral disillusionment model of organizational transgressions : ethical transgressions trigger more negative reactions from consumers when committed by nonprofits
Hornsey, Matthew J.; Chapman, Cassandra M.; Mangan, Heidi; … - In: Journal of business ethics : JBE 172 (2021) 4, pp. 653-671
Persistent link: https://www.econbiz.de/10012617988
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The benefits of auditors’ sustained ethical behavior : increased trust and reduced costs
Morales-Sánchez, Rafael; Orta-Pérez, Manuel; … - In: Journal of business ethics : JBE 166 (2020) 2, pp. 441-459
our paper is to show the impact of auditors’ sustained ethical behavior: the trust it generates. This trust results in …
Persistent link: https://www.econbiz.de/10012296329
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Transparency and control in email communication : the more the supervisor is put in cc the less trust is felt
Haesevoets, Tessa; De Cremer, David; De Schutter, Leander; … - In: Journal of business ethics : JBE 168 (2021) 4, pp. 733-753
Persistent link: https://www.econbiz.de/10012436280
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Ethical perceptions of AI in hiring and organizational trust : the role of performance expectancy and social influence
Figueroa-Armijos, Maria; Clark, Brent B.; Da Motta … - In: Journal of business ethics : JBE 186 (2023) 1, pp. 179-197
ethical perceptions of using AI in the hiring process influence individuals' trust in the organizations that use it. Building … on the organizational trust model and the unified theory of acceptance and use of technology, we explore whether ethical … organizational trust. We collected primary data from over 300 individuals who were either active job seekers or who had recent hiring …
Persistent link: https://www.econbiz.de/10014321427
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Who are the empowered employees : those with high work performance or high ethical behavior?
Lin, Meizhen; Wu, Xiaoyi; Li, Xiaolu - In: Journal of business ethics : JBE 186 (2023) 3, pp. 615-631
leader trust in connecting employee ethical behavior and work performance with empowering leadership. Leader-perceived power … threats negatively influence empowering leadership and mitigate the positive impact of leader trust on empowering leadership …
Persistent link: https://www.econbiz.de/10014321689