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extension to the MFA, the Justice Failures Approach (JFA), in which managers have duties to alleviate political, social, and …
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interactional justice (i.e., how consumers are treated with politeness and dignity by the brand in question). Politeness in language … interactional justice [i.e., those with low belief in a just world (BJW)]. In three studies, we demonstrate that the politeness used …
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