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Hjort, Klas
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Journal of business research : JBR
NBER working paper series
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The impact of returns policies on profitability : a fashion e-commerce case
Hjort, Klas
;
Lantz, Björn
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 4980-4985
Persistent link: https://www.econbiz.de/10011589050
Saved in:
2
Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
Saved in:
3
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
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