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When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn; Eilert, Meike; Carlson, Les; Gentry, Jim - In: Journal of business research : JBR 114 (2020), pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
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From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai; Wang, Kai-yu; Hsu, Li-chun; Cheng, I-shin - In: The service industries journal 32 (2012) 8, pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
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The service industry research imperative
Beyers, William B. - In: The service industries journal 32 (2012) 3/4, pp. 657-682
Persistent link: https://www.econbiz.de/10009510650
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Farm tourism experiences in travel reviews : a cross-comparison of three alternative methods for data analysis
Capriello, Antonella; Mason, Peyton R.; Davis, Boyd; … - In: Journal of business research : JBR 66 (2013) 6, pp. 778-785
Persistent link: https://www.econbiz.de/10009740453
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Development and validation of the customer-centered behavior measure
Michel, John W.; Tews, Michael J.; Kavanagh, Michael J. - In: The service industries journal 34 (2014) 13, pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
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Shared ethnicity effects on service encounters : a study across three US subcultures
Montoya, Detra Y.; Briggs, Elten - In: Journal of business research : JBR 66 (2013) 3, pp. 314-320
Persistent link: https://www.econbiz.de/10009720304
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Determinants of change in service employment in the United States 1998-2005: findings based on a new classification of industries
Beyers, William - In: The service industries journal 30 (2010) 3/4, pp. 531-547
Persistent link: https://www.econbiz.de/10003980758
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Service innovation : a comparative study of US and Indian service firms
Thakur, Ramendra; Hale, Dena - In: Journal of business research : JBR 66 (2013) 8, pp. 1108-1123
Persistent link: https://www.econbiz.de/10009756185
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Competing through service innovation : the role of bricolage and entrepreneurship in project-oriented firms
Salunke, Sandeep; Weerawardena, Jay; McColl-Kennedy, … - In: Journal of business research : JBR 66 (2013) 8, pp. 1085-1097
Persistent link: https://www.econbiz.de/10009756189
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Services in the Detroit regional economy : implications for a city in transition
Harpel, Ellen D. - In: The service industries journal 31 (2011) 3/4, pp. 597-612
Persistent link: https://www.econbiz.de/10008937416