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Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; … - In: Journal of business research : JBR 101 (2019), pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
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The effect of relationship and transactional characteristics on customer retention in emerging online markets
Jaiswal, Anand Kumar; Niraj, Rakesh; Park, Chang Hee; … - In: Journal of business research : JBR 92 (2018), pp. 25-35
Persistent link: https://www.econbiz.de/10011925243
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What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia; Hellström, Daniel; Hjort, Klas - In: Journal of business research : JBR 88 (2018), pp. 421-427
Persistent link: https://www.econbiz.de/10011869863