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~isPartOf:"Journal of business research : JBR"
~person:"Butori, Raphaëlle"
~subject:"Social web"
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Social web
Attribution of blame
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Consumer revenge
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The determinants of approval of online consumer revenge
Ribeiro, Gisele de Campos
;
Butori, Raphaëlle
;
Le …
- In:
Journal of business research : JBR
88
(
2018
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011869708
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