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Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.; Fombelle, Paul W.; Gregoire, Yany; … - In: Journal of business research : JBR 79 (2017), pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
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Defining service innovation : a review and synthesis
Witell, Lars; Snyder, Hannah; Gustafsson, Anders; … - In: Journal of business research : JBR 69 (2016) 8, pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
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Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah; Witell, Lars; Gustafsson, Anders; … - In: Journal of business research : JBR 69 (2016) 7, pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
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Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew; Gustafsson, Anders; Choi, Sunmee - In: Journal of business research : JBR 69 (2016) 7, pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
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Enabling service innovation : a dynamic capabilities approach
Kindström, Daniel; Kowalkowski, Christian; Sandberg, Erik - In: Journal of business research : JBR 66 (2013) 8, pp. 1063-1073
Persistent link: https://www.econbiz.de/10009756195
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The use of electrodermal activity (EDA) measurement to understand consumer emotions : a literature review and a call for action
Caruelle, Delphine; Gustafsson, Anders; Shams, Poja; … - In: Journal of business research : JBR 104 (2019), pp. 146-160
Persistent link: https://www.econbiz.de/10012104948
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Investigating the emerging COVID-19 research trends in the field of business and management : a bibliometric analysis approach
Verma, Surabhi; Gustafsson, Anders - In: Journal of business research : JBR 118 (2020), pp. 253-261
Persistent link: https://www.econbiz.de/10012288595