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~isPartOf:"Journal of business research : JBR"
~person:"McColl-Kennedy, Janet R."
~person:"Rammer, Christian"
~subject:"Innovation"
~subject:"Service quality"
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McColl-Kennedy, Janet R.
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Journal of business research : JBR
ZEW-Wirtschaftsanalysen : Schriftenreihe des ZEW
5
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ECONIS (ZBW)
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How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
2
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
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