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~isPartOf:"Journal of business research : JBR"
~subject:"Bibliometrie"
~subject:"Online retailing"
~subject:"Social web"
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Bibliometrie
Online retailing
Social web
Customer satisfaction
301
Kundenzufriedenheit
300
Bibliometrics
291
Consumer behaviour
224
Konsumentenverhalten
224
Relationship marketing
185
Beziehungsmarketing
184
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162
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162
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74
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Paul, Justin
10
Kumar, Satish
9
Pereira, Vijay
6
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4
Behl, Abhishek
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Donthu, Naveen
4
Gustafsson, Anders
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Ortinau, David J.
4
Ribeiro Soriano, Domingo
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Vrontis, Demetris
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Xu, Zeshui
4
Škare, Marinko
4
Barrio-García, Salvador del
3
Dhir, Amandeep
3
Di Vaio, Assunta
3
Dwivedi, Yogesh Kumar
3
Ferraris, Alberto
3
Hubbard, Raymond T.
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Laker, Benjamin
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Lindsay, R. Murray
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Mandler, Timo
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3
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3
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3
Parida, Vinit
3
Rana, Nripendra P.
3
Snyder, Hannah
3
Wang, Xinxin
3
Alon, Ilan
2
Andreini, Daniela
2
Babin, Barry J.
2
Ball, A. Dwayne
2
Belitski, Maksim
2
Bragge, Johanna
2
Chaudhary, Sanjay
2
Chebat, Jean-Charles
2
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Journal of business research : JBR
Technological forecasting & social change : an international journal
219
Research policy : policy, management and economic studies of science, technology and innovation
200
International journal of production research
133
Journal of business ethics : JOBE
125
International journal of management reviews : IJMR
115
Journal of retailing and consumer services
113
NBER working paper series
112
Cogent business & management
109
Journal of management : JOM
109
International journal of hospitality management
100
Industrial marketing management : the international journal for industrial and high-tech firms
98
Working paper / National Bureau of Economic Research, Inc.
89
International journal of production economics
86
International journal of contemporary hospitality management
85
NBER Working Paper
85
Discussion paper series / IZA
76
International journal of consumer studies
70
Management review quarterly
70
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
69
Organizational research methods : ORM
69
Administrative Sciences : open access journal
68
Working paper
68
Tourism management : research, policies, practice
67
The journal of technology transfer
64
The journal of economic perspectives : EP ; a journal of the American Economic Association
62
Annals / The Academy of Management
59
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
58
Journal of business economics : JBE
57
CESifo working papers
56
International entrepreneurship and management journal
56
Total quality management & business excellence
56
Die Betriebswirtschaft : DBW
54
European management journal
54
Management research review
54
International business review : the official journal of the European International Business Academy
53
Technology analysis & strategic management
52
European journal of operational research : EJOR
51
Journal of knowledge management
50
Human resource management review
49
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ECONIS (ZBW)
326
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1
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
2
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
3
The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders
Weitzl, Wolfgang
;
Hutzinger, Clemens
- In:
Journal of business research : JBR
80
(
2017
),
pp. 164-175
Persistent link: https://www.econbiz.de/10011771479
Saved in:
4
Implementing artificial intelligence empowered financial advisory services : a literature review and critical research agenda
Zhu, Hui
;
Vigren, Olli
;
Söderberg, Inga-Lill
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014549125
Saved in:
5
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
6
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
7
Service networks for sustainable business : a dynamic evolution analysis over half a century
Wang, Xinxin
;
Xu, Zeshui
;
Qin, Yong
;
Škare, Marinko
- In:
Journal of business research : JBR
136
(
2021
),
pp. 543-557
Persistent link: https://www.econbiz.de/10012663250
Saved in:
8
A brief history of service innovation : the evolution of past, present, and future of service innovation
Marvi, Reza
;
Mahavarpour, Nasrin
;
Foroudi, Pantea
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014299256
Saved in:
9
A meta-model of customer brand loyalty and its antecedents
Desveaud, Kathleen
;
Mandler, Timo
;
Eisend, Martin
- In:
Journal of business research : JBR
176
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014550337
Saved in:
10
Corporate rebranding : an internal perspective
Joseph, Abraham
;
Gupta, Suraksha
;
Wang, Yichuan
; …
- In:
Journal of business research : JBR
130
(
2021
),
pp. 709-723
Persistent link: https://www.econbiz.de/10012544901
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