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Journal of business research : JBR
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Measuring business-to-business professional service quality and its consequences
Woo, Ka-shing
;
Ennew, Christine T.
- In:
Journal of business research : JBR
58
(
2005
)
9
,
pp. 1178-1185
Persistent link: https://www.econbiz.de/10006713792
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SPECIAL ISSUE: UK SERVICES MARKETING SCHOLARSHIP - Impact of Participative Service Relationships on Quality, Satisfaction and Retention: An Exploratory Study
Ennew, Christine T.
;
Binks, Martin R.
- In:
Journal of business research : JBR
46
(
1999
)
2
,
pp. 121-132
Persistent link: https://www.econbiz.de/10006730572
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