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The cues that matter : screening for quality signals in the ex ante phase of buying professional services
Pemer, Frida; Skjølsvik, Tale - In: Journal of business research : JBR 98 (2019), pp. 352-365
Persistent link: https://www.econbiz.de/10012007250
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Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin; Xu, Pei; Wang, Yen-Yao; Wang, Yu - In: Journal of business research : JBR 169 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
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Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.; Meterko, Mark M.; Mohr, David; Shwartz, … - In: Journal of business research : JBR 62 (2009) 11, pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403
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Special issue : Cross-cultural business research
Huff, Lenard C. (contributor) - 2008
Persistent link: https://www.econbiz.de/10003716936
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Cultural influences on consumer satisfaction with impulse and planned purchase decisions
Lee, Julie Anne; Kacen, Jacqueline J. - In: Journal of business research : JBR 61 (2008) 3, pp. 265-272
Persistent link: https://www.econbiz.de/10003717220
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The role of social influence on adoption of high tech innovations : the moderating effect of public/private partnership
Kulviwat, Songpol; Bruner, Gordon C.; Al-Shuridah, Obaid - In: Journal of business research : JBR 62 (2009) 7, pp. 706-712
Persistent link: https://www.econbiz.de/10003862023
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A higher-order model of risk propensity
Sharma, Dheeraj; Alford, Bruce L.; Bhuian, Shahid N.; … - In: Journal of business research : JBR 62 (2009) 7, pp. 741-744
Persistent link: https://www.econbiz.de/10003862035
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Consumer e-shopping acceptance : antecedents in a technology acceptance model
Ha, Sejin; Stoel, Leslie - In: Journal of business research : JBR 62 (2009) 5, pp. 565-571
Persistent link: https://www.econbiz.de/10003846911
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Expanding opportunities for online shoppers with disabilities
Childers, Terry L.; Kaufman-Scarborough, Carol - In: Journal of business research : JBR 62 (2009) 5, pp. 572-578
Persistent link: https://www.econbiz.de/10003846914
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Price fairness perceptions and customer loyalty in a retail context
Martin, William C.; Ponder, Nicole; Lueg, Jason E. - In: Journal of business research : JBR 62 (2009) 6, pp. 588-593
Persistent link: https://www.econbiz.de/10003853694