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Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
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Service quality of frontline employees : a profile deviation analysis
Malhotra, Neeru
;
Mavondo, Felix
;
Mukherjee, Avinandan
; …
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1338-1344
Persistent link: https://www.econbiz.de/10009756006
Saved in:
2
Service quality of frontline employees: A profile deviation analysis
Malhotra, Neeru
;
Mavondo, Felix
;
Mukherjee, Avinandan
; …
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1338-1344
Persistent link: https://www.econbiz.de/10010121566
Saved in:
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