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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
148
Kundenzufriedenheit
148
Consumer behaviour
127
Konsumentenverhalten
127
Beziehungsmarketing
122
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122
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95
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Gustafsson, Anders
9
Witell, Lars
8
Balaji, M. S.
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Chebat, Jean-Charles
5
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4
Holmqvist, Jonas
4
Laroche, Michel
4
Mattila, Anna S.
4
O'Cass, Aron
4
Shams, Poja
4
Snyder, Hannah
4
Wünderlich, Nancy V.
4
Akter, Shahriar
3
Arnold, Todd J.
3
Baker, Thomas L.
3
Choi, Sunmee
3
De Keyser, Arne
3
Edvardsson, Bo
3
Gruber, Thorsten
3
Hani, Umme
3
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3
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Parida, Vinit
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2
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2
Babu, Mujahid Mohiuddin
2
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2
Barnes, Donald C.
2
Benedicktus, Ray L.
2
Benoit, Sabine
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Journal of business research : JBR
The service industries journal
569
Journal of world trade : law, economic policy, public policy
547
NBER working paper series
500
Working paper / National Bureau of Economic Research, Inc.
486
International journal of hospitality management
454
NBER Working Paper
440
Discussion paper series / IZA
382
Journal of retailing and consumer services
371
SpringerLink / Bücher
288
The journal of services marketing
281
Journal of international economic law
275
Discussion paper / Centre for Economic Policy Research
271
IZA Discussion Papers
264
Policy research working paper : WPS
251
Journal of air transport management
246
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
237
World trade review : economics, law, international institutions
230
Working paper
227
IZA Discussion Paper
211
Economics of education review
195
The world economy : the leading journal on international economic relations
191
CESifo working papers
190
Journal of Services Marketing
181
Auditing : a journal of practice & theory
175
International journal of contemporary hospitality management
174
Services marketing quarterly
163
Service business
161
Journal of service management
160
Journal of service research : JSR
154
Journal of hospitality marketing & management
144
The TQM journal : the international review of organizational improvement
142
WTO working papers
137
International journal of productivity and quality management : IJPQM
134
International journal of quality and service sciences
133
Tourism management : research, policies, practice
133
Energy economics
132
International journal of services and operations management
132
Appellate Body Reports
130
International journal of quality & reliability management
126
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ECONIS (ZBW)
357
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1
Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry
Holmlund, Maria
;
Kowalkowski, Christian
;
Biggemann, Sergio
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2457-2462
Persistent link: https://www.econbiz.de/10011491056
Saved in:
2
Transformative hospitality
services
: a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
3
Negative online reviews and consumers' service consumption
Golmohammadi, Alireza
;
Mattila, Anna S.
;
Gauri, Dinesh Kumar
- In:
Journal of business research : JBR
116
(
2020
),
pp. 27-36
Persistent link: https://www.econbiz.de/10012257533
Saved in:
4
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
5
Service system transformation through service design : linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa
;
Patrício, Lia
;
Zhang, Jie
; …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 343-355
Persistent link: https://www.econbiz.de/10012663303
Saved in:
6
Enabling service innovation : a dynamic capabilities approach
Kindström, Daniel
;
Kowalkowski, Christian
;
Sandberg, Erik
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1063-1073
Persistent link: https://www.econbiz.de/10009756195
Saved in:
7
Special section: Anatomy of service innovation
O'Cass, Aron
(
contributor
)
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1060-1167
Persistent link: https://www.econbiz.de/10009756204
Saved in:
8
Service innovation : inward and outward related activities and cooperation mode
Hidalgo Nuchera, Antonio
;
D'Alvano, Luigi
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 698-703
Persistent link: https://www.econbiz.de/10010363390
Saved in:
9
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
10
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
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