Narrow search
Showing 1 - 10 of 10
Cover Image
Effects of positive customer-to-customer service interaction
Yoo, Jaewon; Arnold, Todd J.; Frankwick, Gary L. - In: Journal of business research : JBR 65 (2012) 9, pp. 1313-1320
Persistent link: https://www.econbiz.de/10009562026
Cover Image
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho; Yoo, Jay Jaewon; Arnold, Todd J. - In: Journal of business research : JBR 122 (2021), pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
Cover Image
Effects of positive customer-to-customer service interaction
Yoo, Jaewon (Jay); Arnold, Todd J.; Frankwick, Gary L. - In: Journal of business research : JBR 65 (2012) 9, pp. 1313-1321
Persistent link: https://www.econbiz.de/10009979228
Cover Image
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel; Shabazz, Siddeeq M.; Arnold, Todd J.; … - In: Journal of business research : JBR 156 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Cover Image
The role of salesperson motivation in sales control systems - intrinsic and extrinsic motivation revisited
Miao, C. Fred; Evans, Kenneth R.; Zou, Shaoming - In: Journal of business research : JBR 60 (2007) 5, pp. 417-425
Persistent link: https://www.econbiz.de/10003451456
Cover Image
Motivating industrial salesforce with sales control systems : an interactive perspective
Miao, C. Fred; Evans, Kenneth R. - In: Journal of business research : JBR 67 (2014) 6, pp. 1233-1242
Persistent link: https://www.econbiz.de/10010365142
Cover Image
Who do I look at? : mutual gaze in triadic sales encounters
Arndt, Aaron D.; Khoshghadam, Leila; Evans, Kenneth R. - In: Journal of business research : JBR 111 (2020), pp. 91-101
Persistent link: https://www.econbiz.de/10012237782
Cover Image
How complexity impacts salesperson counterproductive behavior : The mediating role of moral disengagement
Seriki, Olalekan K.; Nath, Pravin; Ingene, Charles A.; … - In: Journal of business research : JBR 107 (2020), pp. 324-335
Persistent link: https://www.econbiz.de/10012156781
Cover Image
The moderating effect of goal-setting characteristics on the sales control systems#8211job performance relationship
Fang, Eric; Evans, Kenneth R.; Zou, Shaoming - In: Journal of business research : JBR 58 (2005) 9, pp. 1214-1222
Persistent link: https://www.econbiz.de/10006713788
Cover Image
The role of salesperson motivation in sales control systems — Intrinsic and extrinsic motivation revisited
Miao, C.Fred; Evans, Kenneth R.; Shaoming, Zou - In: Journal of business research : JBR 60 (2007) 5, pp. 417-425
Persistent link: https://www.econbiz.de/10007723588