Narrow search
Showing 1 - 10 of 911
Cover Image
How firms can create delightful customer experience? : contrasting roles of future reward uncertainty
Zou, Lili Wenli; Yim, Chi-kin; Chan, Kimmy Wa - In: Journal of business research : JBR 147 (2022), pp. 477-490
Persistent link: https://www.econbiz.de/10013271528
Cover Image
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid; Gustafsson, Anders - In: Journal of business research : JBR 140 (2022), pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Cover Image
Customer satisfaction with service recovery
Gustafsson, Anders - In: Journal of business research : JBR 62 (2009) 11, pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Cover Image
Performance implications of customer-linking capabilities : examining the complementary role of customer orientation and CRM technology
Rapp, Adam; Trainor, Kevin J.; Agnihotri, Raj - In: Journal of business research : JBR 63 (2010) 11, pp. 1229-1236
Persistent link: https://www.econbiz.de/10008696664
Cover Image
The impact of sales encounters on brand loyalty
Brexendorf, Tim Oliver; Lennerts, Silke; Tomczak, Torsten; … - In: Journal of business research : JBR 63 (2010) 11, pp. 1148-1155
Persistent link: https://www.econbiz.de/10008696684
Cover Image
Life after death? : analyzing post-defection consumer brand equity
Bogomolova, Svetlana - In: Journal of business research : JBR 63 (2010) 11, pp. 1135-1141
Persistent link: https://www.econbiz.de/10008696688
Cover Image
Person-place congruency in the internet banking context
Gounaris, Spiros; Koritos, Christos; Vassilikopoulou, … - In: Journal of business research : JBR 63 (2010) 9/10, pp. 943-949
Persistent link: https://www.econbiz.de/10008652173
Cover Image
How corporate reputation, quality, and value influence online loyalty
Caruana, Albert; Ewing, Michael - In: Journal of business research : JBR 63 (2010) 9/10, pp. 1103-1110
Persistent link: https://www.econbiz.de/10008652762
Cover Image
Antecedents of retailer loyalty : simultaneously investigating channel push and consumer pull effects
Chiou, Jyh-shen; Wu, Lei-yu; Chuang, Min-chieh - In: Journal of business research : JBR 63 (2010) 4, pp. 431-438
Persistent link: https://www.econbiz.de/10003962311
Cover Image
Cross-cultural study of channel relationship factors : antecedents of satisfaction in a retail setting ; a commentary essay
Kale, Sudhir H. - In: Journal of business research : JBR 63 (2010) 4, pp. 439-441
Persistent link: https://www.econbiz.de/10003962314