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Tightening or loosening the "iron cage"? : the impact of formal and informal display controls on service customers
Paul, Michael
;
Hennig-Thurau, Thorsten
;
Groth, Markus
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 1062-1073
Persistent link: https://www.econbiz.de/10010517107
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