Narrow search
Showing 1 - 2 of 2
Cover Image
An agenda for research into services management - Afterword to the special edition on European research in service marketing
Lings, Ian; Lemmink, Jos; Botschen, Günther - In: Journal of business research : JBR 57 (2004) 4, pp. 456
Persistent link: https://www.econbiz.de/10006718850
Cover Image
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
van Dolen, Willemijn; de Ruyter, Ko; Lemmink, Jos - In: Journal of business research : JBR 57 (2004) 4, pp. 437-444
Persistent link: https://www.econbiz.de/10006718852