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Journal of business research : JBR
Journal of the Academy of Marketing Science
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of business ethics : JBE
4
Journal of service research
4
Marketing letters : a journal of research in marketing
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
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Journal of business ethics : JOBE
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Journal of consumer affairs : official publication of the American Council on Consumer Interests
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Journal of marketing communications
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Journal of public policy & marketing
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MIT sloan management review
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Marketing Letters
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Organizational Behavior and Human Decision Processes
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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Social justice research
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2013 Annual Meeting, August 4-6, 2013, Washington, D.C.
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American Journal of Business
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GfK marketing intelligence review
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GfK marketing intelligence review : Marketingforschung für die Praxis
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International Journal of Contemporary Hospitality Management
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International journal of hospitality management
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Journal of International Business Studies
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Journal of Organizational Behavior
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Journal of Services Marketing
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Journal of advertising : official publication of the American Academy of Advertising
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Journal of consumer psychology : the official journal of the Society for Consumer Psychology
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Journal of interactive marketing
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Journal of international business studies : JIBS ; a publication of the Academy of International Business and the Western Business School
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Journal of international business studies : JIBS ; an official journal of the Academy of International Business
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ECONIS (ZBW)
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1
Understanding why anger predicts intention to complain among high but not low power customers : a test of competing models
Min, Hyounae
;
Joireman, Jeff
;
Kim, Hyun Jeong
- In:
Journal of business research : JBR
95
(
2019
),
pp. 93-102
Persistent link: https://www.econbiz.de/10011979790
Saved in:
2
How a firm's best versus normal customers react to compensation after a service failure
Gelbrich, Katja
;
Gäthke, Jana
;
Grégoire, Yany
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4331-4339
Persistent link: https://www.econbiz.de/10011554578
Saved in:
3
Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
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