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The impact of emotional labor in a retail environment
Cho, Yoon-na; Rutherford, Brian N.; Park, Jungkun - In: Journal of business research : JBR 66 (2013) 5, pp. 670-677
Persistent link: https://www.econbiz.de/10009734832
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Lonely consumers and their friend the retail salesperso
Rippé, Cindy B.; Smith, Brent; Dubinsky, Alan J. - In: Journal of business research : JBR 92 (2018), pp. 131-141
Persistent link: https://www.econbiz.de/10011925320
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Customer and selling orientations of retail salespeople and the sales manager's ability-to-perceive-emotions : a multi-level approach
Kadic-Maglajlic, Selma; Micevski, Milena; … - In: Journal of business research : JBR 80 (2017), pp. 53-62
Persistent link: https://www.econbiz.de/10011771437
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The role of the seven dimensions of job satisfaction in salesperson's attitudes and behavior
Rutherford, Brian; Boles, James Sanders; Hamwi, G. Alexander - In: Journal of business research : JBR 62 (2009) 11, pp. 1146-1151
Persistent link: https://www.econbiz.de/10003897437
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The role of overload on job attitudes, turnover intentions, and salesperson performance
Jones, Eli; Chonko, Lawrence; Rangarajan, Deva; … - In: Journal of business research : JBR 60 (2007) 7, pp. 663-671
Persistent link: https://www.econbiz.de/10003484130
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Exploring the influence of sales management practices on the industrial salesperson: a multi-source hierarchical linear modeling approach
Avlonitis, George J.; Panagopoulos, Nikolaos G. - In: Journal of business research : JBR 60 (2007) 7, pp. 765-775
Persistent link: https://www.econbiz.de/10003484242
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The role of salesperson motivation in sales control systems - intrinsic and extrinsic motivation revisited
Miao, C. Fred; Evans, Kenneth R.; Zou, Shaoming - In: Journal of business research : JBR 60 (2007) 5, pp. 417-425
Persistent link: https://www.econbiz.de/10003451456
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How is marketers' credibility construed within the sales-marketing interface?
Malshe, Avinash - In: Journal of business research : JBR 63 (2010) 1, pp. 13-19
Persistent link: https://www.econbiz.de/10003909480
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The impact of sales encounters on brand loyalty
Brexendorf, Tim Oliver; Lennerts, Silke; Tomczak, Torsten; … - In: Journal of business research : JBR 63 (2010) 11, pp. 1148-1155
Persistent link: https://www.econbiz.de/10008696684
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Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention
Yi, Youjae; Nataraajan, Rajan; Gong, Taeshik - In: Journal of business research : JBR 64 (2011) 1, pp. 88-96
Persistent link: https://www.econbiz.de/10008806328