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Service quality and customer s...
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China
293
Service quality
253
Dienstleistungsqualität
252
Consumer behaviour
174
Konsumentenverhalten
174
Customer satisfaction
144
Kundenzufriedenheit
144
Beziehungsmarketing
119
Relationship marketing
119
Firm performance
63
Unternehmenserfolg
63
Multinationales Unternehmen
49
Transnational corporation
49
Beschwerdemanagement
48
Complaint management
48
Innovation
43
Auslandsinvestition
42
Foreign investment
42
Customer service
38
Kundenservice
38
Brand management
36
Markenführung
36
Emerging economies
35
Schwellenländer
35
Brand image
30
Dienstleistungssektor
30
Markenimage
30
Service industry
30
Social network
27
Soziales Netzwerk
27
Lieferantenmanagement
25
Supplier relationship management
25
Emotion
24
Service failure
24
Innovation management
23
Innovationsmanagement
23
Viral marketing
23
Virales Marketing
23
Globalisierung
22
Globalization
22
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Laroche, Michel
9
Sharma, Piyush
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Balaji, M. S.
5
Chebat, Jean-Charles
5
Gustafsson, Anders
5
Zhou, Kevin Zheng
5
Bartikowski, Boris
4
Ciabuschi, Francesco
4
Li, Guoxin
4
Ma, Zhenzhong
4
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Richard, Marie-Odile
4
Wang, Cheng Lu
4
Zhang, Qiyuan
4
Alden, Dana
3
Arnold, Todd J.
3
Chen, Qimei
3
Cheng, Zhiming
3
Chung, Henry F. L.
3
Cleveland, Mark
3
De Keyser, Arne
3
Gallan, Andrew S.
3
He, Xinming
3
Leung, Tak Yan
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Li, Julie Juan
3
Prentice, Catherine
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Saeed, Abubakr
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Salo, Jari
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Shams, Poja
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Sheng, Shibin
3
Wang, Fangjun
3
Wang, Sijun
3
Witell, Lars
3
Wu, Jie
3
Zhang, Chun
3
Zhou, Nan
3
Alamanos, Eleftherios
2
Ali, Ashiq
2
Ali, Faizan
2
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Journal of business research : JBR
China economic review : an international journal
1,630
Energy economics
888
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
859
NBER working paper series
839
Finance research letters
836
Working paper / National Bureau of Economic Research, Inc.
735
Applied economics
696
NBER Working Paper
665
China & world economy
626
Emerging markets, finance & trade : a journal of the Society for the Study of Emerging Markets
623
Asian Agricultural Research
599
Discussion paper series / IZA
595
International review of economics & finance : IREF
593
The Chinese economy
560
Pacific-Basin finance journal
551
Economic modelling
513
International journal of hospitality management
507
Applied economics letters
502
SpringerLink / Bücher
500
IZA Discussion Papers
499
The China quarterly : an international journal for the study of China
498
Technological forecasting & social change : an international journal
481
IZA Discussion Paper
425
Journal of comparative economics : the journal of the Association for Comparative Economic Studies
404
Journal of Chinese economic and business studies
398
Journal of retailing and consumer services
395
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
381
International review of financial analysis
371
Journal of Asian economics
356
Working paper
343
Asia Pacific business review
330
Social sciences in China : a quarterly journal
325
Frontiers of economics in China : selected publications from Chinese universities
322
Policy research working paper : WPS
322
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
321
Far Eastern affairs : a Russian journal on China, Japan and Asia-Pacific Region ; a quarterly publication of the Institute for Far Eastern Studies, Russian Academy of Sciences
318
Tourism management : research, policies, practice
316
The service industries journal
313
China Agricultural Economic Review
309
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ECONIS (ZBW)
538
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1
Brand equity estimation model
Oliveira, Marta Olivia Rovedder de
;
Silveira, Cleo Schmitt
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2560-2568
Persistent link: https://www.econbiz.de/10011399588
Saved in:
2
Multichannel service providers' strategy : understanding customers' switching and free-riding behavior
Chou, Szu-Yu
;
Shen, George C.
;
Chiu, Hung-Chang
;
Chou, …
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2226-2232
Persistent link: https://www.econbiz.de/10011472193
Saved in:
3
Examining the role of consumer impulsiveness in multiple app usage behavior among mobile shoppers
Chopdar, Prasanta Kr.
;
Paul, Justin
;
Korfiatis, Nikolaos
; …
- In:
Journal of business research : JBR
140
(
2022
),
pp. 657-669
Persistent link: https://www.econbiz.de/10013040732
Saved in:
4
Is there really an Asian connection? : professional service quality perceptions and customer satisfaction
Ueltschy, Linda C.
;
Laroche, Michel
;
Zhang, Man
;
Cho, …
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 972-979
Persistent link: https://www.econbiz.de/10003887599
Saved in:
5
How quality, value, image, and satisfaction create loyalty at a Chinese telecom
Lai, Fujun
;
Griffin, Mitch
;
Babin, Barry J.
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 980-986
Persistent link: https://www.econbiz.de/10003887607
Saved in:
6
Service recommendations and customer evaluations in the international marketplace : cultural and situational contingencies
Alden, Dana
;
He, Yi
;
Chen, Qimei
- In:
Journal of business research : JBR
63
(
2010
)
1
,
pp. 38-44
Persistent link: https://www.econbiz.de/10003909526
Saved in:
7
Relocating empowerment as a management concept for Asia
Cheung, Catherine
;
Baum, Tom
;
Wong, Alan
- In:
Journal of business research : JBR
65
(
2012
)
1
,
pp. 36-41
Persistent link: https://www.econbiz.de/10009549728
Saved in:
8
Seniors' perceptions of service features on outbound group package tours
Wang, Kuo-Ching
;
Ma, Ai-ping
;
Hsu, Mei-ting
;
Jao, Po-chen
; …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1021-1027
Persistent link: https://www.econbiz.de/10009755371
Saved in:
9
Service quality and customer switching behavior in
China
's mobile phone service sector
Liang, Dapeng
;
Ma, Zhenzhong
;
Qi, Liyun
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1161-1167
Persistent link: https://www.econbiz.de/10009756115
Saved in:
10
Understanding service quality in a virtual travel community environment
Elliot, Statia
;
Li, Guoxin
;
Choi, Chris
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1153-1160
Persistent link: https://www.econbiz.de/10009756121
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