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Beziehungsmarketing
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Journal of business research : JBR
Research Memorandum / Graduate School of Business and Economics (GSBE), School of Business and Economics
860
Journal of service management
11
Discussion paper / Tinbergen Institute
10
Research memorandum / METEOR
10
Journal of purchasing and supply management
9
Research Memoranda / Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
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Tinbergen Institute Discussion Papers
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European Journal of Marketing
5
Transportation journal
5
European journal of marketing : EJM
4
Journal of marketing
4
The Central European Review of Economics and Management (CEREM)
4
Total quality management
4
Discussion paper / Tinbergen Institute / Tinbergen Institute
3
International Journal of Physical Distribution & Logistics Management
3
Journal of Business & Industrial Marketing
3
Journal of Economic Psychology
3
Journal of Public Procurement
3
Logistics
3
Quality management in services
3
Serie research memoranda / Vrije Universiteit, Faculteit der Economische Wetenschappen en Econometrie
3
The journal of business & industrial marketing
3
Tinbergen Institute Discussion Paper
3
Transportation journal : a journal of the Association for Supply Chain Management
3
Central European review of economics and management : CEREM
2
Environment & planning
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of service industry management : IJSIM
2
Journal of Air Transport Management
2
Journal of Business Research
2
Journal of Service Management
2
Journal of marketing research : JMR
2
Journal of retailing
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Management decision : MD
2
Managing service quality : MSQ ; an international journal
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An agenda for research into services management - Afterword to the special edition on European research in service marketing
Lings, Ian
;
Lemmink, Jos
;
Botschen, Günther
- In:
Journal of business research : JBR
57
(
2004
)
4
,
pp. 456
Persistent link: https://www.econbiz.de/10006718850
Saved in:
2
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
van Dolen, Willemijn
;
de Ruyter, Ko
;
Lemmink, Jos
- In:
Journal of business research : JBR
57
(
2004
)
4
,
pp. 437-444
Persistent link: https://www.econbiz.de/10006718852
Saved in:
3
"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Journal of business research : JBR
103
(
2019
),
pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
Saved in:
4
Do we think and feel alike? : field evidence on developing a shared reality when dealing with service robots
Steins, Mark
;
Becker, Marc
;
Odekerken-Schröder, Gaby
; …
- In:
Journal of business research : JBR
180
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014556472
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