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Aligning service processes to...
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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
146
Kundenzufriedenheit
146
Consumer behaviour
135
Konsumentenverhalten
135
Beziehungsmarketing
111
Relationship marketing
111
Health care
55
Gesundheitsversorgung
53
Beschwerdemanagement
47
Complaint management
47
Gesundheitswesen
41
Health care system
41
Customer service
38
Kundenservice
38
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35
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35
Dienstleistungssektor
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27
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24
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Virales Marketing
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21
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21
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20
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20
Unternehmenserfolg
20
Customer integration
19
Kundenintegration
19
Business process management
18
Prozessmanagement
18
Einzelhandel
17
Innovation management
17
Innovationsmanagement
17
Retail trade
17
Brand management
16
Markenführung
16
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English
351
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Balaji, M. S.
5
Chebat, Jean-Charles
5
Gustafsson, Anders
5
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Arnold, Todd J.
3
Borges, Adilson
3
Budhwar, Pawan S.
3
Choi, Sunmee
3
De Keyser, Arne
3
Dhir, Amandeep
3
Gallan, Andrew S.
3
Kaur, Puneet
3
Laroche, Michel
3
Malik, Ashish
3
Pereira, Vijay
3
Prentice, Catherine
3
Salo, Jari
3
Schiavone, Francesco
3
Shams, Poja
3
Sharma, Piyush
3
Talwar, Shalini
3
Urien, Bertrand
3
Witell, Lars
3
Aksoy, Lerzan
2
Akter, Shahriar
2
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Amankwah-Amoah, Joseph
2
Arsenovic, Jasenko
2
Babin, Barry J.
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Baum, Tom
2
Benedicktus, Ray L.
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Brockman, Beverly K.
2
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Journal of business research : JBR
NBER working paper series
734
Working paper / National Bureau of Economic Research, Inc.
668
NBER Working Paper
599
International journal of hospitality management
598
International journal of production research
478
Journal of health economics
451
SpringerLink / Bücher
422
Health care management review : HCM review
365
Discussion paper series / IZA
357
Journal of retailing and consumer services
346
Business process management journal
344
IMF Staff Country Reports
335
The service industries journal
333
Journal of health organization and management
330
Health economics
328
The European journal of health economics : HEPAC ; health economics in prevention and care
284
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
284
European journal of operational research : EJOR
272
Health care management science
267
The journal of services marketing
226
International journal of contemporary hospitality management
224
International journal of productivity and quality management : IJPQM
207
International journal of production economics
199
The TQM journal : the international review of organizational improvement
189
Health economics review
188
IZA Discussion Paper
188
Auditing : a journal of practice & theory
176
Management science : journal of the Institute for Operations Research and the Management Sciences
174
International journal of quality & reliability management
173
Manufacturing & service operations management : M & SOM
168
Working paper
168
Tourism management : research, policies, practice
165
Journal of hospitality marketing & management
161
International journal of services and operations management
158
Health marketing quarterly
156
Applied economics
154
Services marketing quarterly
144
Journal of air transport management
142
Journal of Services Marketing
140
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ECONIS (ZBW)
351
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1
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
2
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
3
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
4
Patient satisfaction in emergency department : unveiling complex interactions by wearable sensors
Stefanini, Alessandro
;
Aloini, Davide
;
Gloor, Peter A.
; …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 600-611
Persistent link: https://www.econbiz.de/10012509712
Saved in:
5
Transforming community well-being through
patients
' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
6
Linking unlearning with quality of health services through knowledge corridors
Ortgea Gutiérrez, Jaime
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 815-822
Persistent link: https://www.econbiz.de/10010504978
Saved in:
7
Medical hotels in the growing healthcare business industry : impact of international travelers' perceived outcomes
Han, Heesup
;
Kim, Yunhi
;
Kim, Chulwon
;
Ham, Sunny
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1869-1877
Persistent link: https://www.econbiz.de/10011384155
Saved in:
8
Hospital
Clínica Bíblica in 2013
Brenes, Esteban R.
;
Martínez, Carlos
;
Pichardo, Caleb A.
; …
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3839-3847
Persistent link: https://www.econbiz.de/10011515278
Saved in:
9
Ricardo Palma Clinic
Selva, Guillermo
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3892-3899
Persistent link: https://www.econbiz.de/10011515300
Saved in:
10
The Guatemalan public
hospital
system
Ketelhöhn, Niels
;
Arévalo, Rodrigo
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3900-3904
Persistent link: https://www.econbiz.de/10011515306
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