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Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.; Meterko, Mark M.; Mohr, David; Shwartz, … - In: Journal of business research : JBR 62 (2009) 11, pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403
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Understanding how employees understand customers : a commentary essay
Seiders, Kathleen - In: Journal of business research : JBR 62 (2009) 11, pp. 1136-1138
Persistent link: https://www.econbiz.de/10003897411
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Congruence in the assessment of service quality between employees and customers: A study of a public health care delivery system
Young, Gary J.; Meterko, Mark M.; Mohr, David; Shwartz, … - In: Journal of business research : JBR 62 (2009) 11, pp. 1127-1136
Persistent link: https://www.econbiz.de/10008882120
Cover Image
Congruence in the assessment of service quality between employees and customers: A study of a public health care delivery system
Young, Gary J.; Meterko, Mark M.; Mohr, David; Shwartz, … - In: Journal of business research : JBR 62 (2009) 11, pp. 1127-1135
Persistent link: https://www.econbiz.de/10008309030