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Mahr, Dominik
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Mas-Tur, Alicia
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McColl-Kennedy, Janet R.
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Journal of business research : JBR
Journal of air transport management
1,191
Technological forecasting & social change : an international journal
733
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
710
SpringerLink / Bücher
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International journal of hospitality management
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NBER working paper series
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Journal of retailing and consumer services
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The TQM journal : the international review of organizational improvement
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International journal of production research
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International journal of quality & reliability management
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The service industries journal
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Research policy : policy, management and economic studies of science, technology and innovation
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Technology analysis & strategic management
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Technovation : the international journal of technological innovation, entrepreneurship and technology management
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of open innovation : technology, market, and complexity
411
International journal of production economics
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Total quality management & business excellence
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Tourism management : research, policies, practice
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International Journal of Quality & Reliability Management
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IEEE transactions on engineering management : EM
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Journal of Services Marketing
303
The journal of services marketing
302
Discussion paper series / IZA
296
European journal of operational research : EJOR
296
Cogent business & management
251
International journal of contemporary hospitality management
249
Transportation research / E : an international journal
249
International journal of innovation and technology management
244
Management science : journal of the Institute for Operations Research and the Management Sciences
237
Quality management journal : QMJ
233
Journal of travel and tourism marketing
229
Europäische Hochschulschriften / 5
221
The journal of product innovation management : an international publication of the Product Development & Management Association
218
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ECONIS (ZBW)
1,068
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1
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
2
Who will be your next customer : a machine learning approach to customer return visits in
airline
services
Hwang, Syjung
;
Kim, Jina
;
Park, Eunil
;
Kwon, Sang Jib
- In:
Journal of business research : JBR
121
(
2020
),
pp. 121-126
Persistent link: https://www.econbiz.de/10012417330
Saved in:
3
A cross-cultural application of the affective response to consumption scale : investigating US-American and Austrian passengers on long-haul flights
Ganglmair-Wooliscroft, Alexandra
;
Wooliscroft, Ben
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 765-770
Persistent link: https://www.econbiz.de/10009740456
Saved in:
4
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
5
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
6
Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
Saved in:
7
The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung
;
Olson, Eric
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
Saved in:
8
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
9
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
10
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
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