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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
143
Kundenzufriedenheit
143
Consumer behaviour
120
Konsumentenverhalten
120
Beziehungsmarketing
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Amankwah-Amoah, Joseph
7
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Chebat, Jean-Charles
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Gustafsson, Anders
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McColl-Kennedy, Janet R.
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Salo, Jari
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Khan, Zaheer
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Laroche, Michel
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Prentice, Catherine
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Shams, Poja
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Teck Ming Tan
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Witell, Lars
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Ahsan, Mujtaba
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Alamanos, Eleftherios
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Ali, Faizan
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Elmadağ Baş, Ayşe Banu
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Journal of business research : JBR
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
612
International journal of hospitality management
437
AGDI working paper
417
Policy Research Working Paper Series
379
MPRA Paper
368
NBER working paper series
336
Journal of retailing and consumer services
335
AGDI Working Paper
334
Policy research working paper : WPS
333
Working paper / National Bureau of Economic Research, Inc.
313
The service industries journal
306
NBER Working Paper
299
Public management review
278
Working paper
271
World Bank E-Library Archive
271
Discussion paper series / IZA
253
Journal of African economies
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
232
Working paper / World Institute for Development Economics Research
232
CESifo working papers
213
The journal of services marketing
211
African development review
201
IZA Discussion Papers
201
The journal of modern African studies : a quarterly survey of politics, economics & related topics in contemporary Africa
177
World Bank Policy Research Working Paper
177
Auditing : a journal of practice & theory
175
Glückauf : die Fachzeitschrift für Rohstoff, Bergbau und Energie
171
WIDER Working Paper
167
SpringerLink / Bücher
166
International journal of contemporary hospitality management
162
IMF Staff Country Reports
161
International Journal of Public Sector Management
159
CESifo Working Paper
150
Springer eBook Collection
149
Discussion paper / Centre for Economic Policy Research
148
Mineral economics : raw materials report
148
World Development
146
Journal of air transport management
143
Services marketing quarterly
143
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ECONIS (ZBW)
297
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1
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
2
Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
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3
Investigating the antecedents of African fast food customers' loyalty : a self-congruity perspective
Shamah, Rania A. M.
;
Mason, Michela C.
;
Moretti, Andrea
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 446-456
Persistent link: https://www.econbiz.de/10011855373
Saved in:
4
Creating a collaborative network for welfare services in public sector : a knowledge-based perspective
Bonomi, Sabrina
;
Sarti, Daria
;
Torre, Teresina
- In:
Journal of business research : JBR
112
(
2020
),
pp. 440-449
Persistent link: https://www.econbiz.de/10012230625
Saved in:
5
Managing occupational health and safety in the
mining
industry
Chen, James K. C.
;
Zorigt, Dulamjav
- In:
Journal of business research : JBR
66
(
2013
)
11
,
pp. 2321-2331
Persistent link: https://www.econbiz.de/10009788997
Saved in:
6
The effect of sociopolitical instability on the flow of different types of foreign direct investment
Fatehi, Kamal
- In:
Journal of business research : JBR
31
(
1994
)
1
,
pp. 65-73
Persistent link: https://www.econbiz.de/10001170973
Saved in:
7
The quest for CSR : mapping responsible and irresponsible practices in an intra-organizational context in Ghana’s gold
mining
industry
Pereira, Vijay
;
Tuffour, James
;
Patnaik, Swetketu
; …
- In:
Journal of business research : JBR
135
(
2021
),
pp. 268-281
Persistent link: https://www.econbiz.de/10012647869
Saved in:
8
Identifying a good business location using prescriptive analytics : restaurant location recommendation based on spatial data
mining
Han, Shuihua
;
Chen, Linlin
;
Su, Zhaopei
;
Gupta, Shivam
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014555892
Saved in:
9
Innovation in public services : the case of Spanish local government
Gonzalez, Reyes
;
Llopis, Juan
;
Gascó, José
- In:
Journal of business research : JBR
66
(
2013
)
10
,
pp. 2024-2033
Persistent link: https://www.econbiz.de/10009772276
Saved in:
10
Civic crowdfunding : A new opportunity for local governments
De Crescenzo, Veronica
;
Botella-Carrubi, Dolores
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 580-587
Persistent link: https://www.econbiz.de/10012435365
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