Narrow search
Showing 1 - 3 of 3
Cover Image
Understanding the psychological process underlying customer satisfaction and retention in a relational service
Guo, Lin; Xiao, Jing-jian; Tang, Chuanyi - In: Journal of business research : JBR 62 (2009) 11, pp. 1152-1159
Persistent link: https://www.econbiz.de/10003897442
Cover Image
Understanding the psychological process underlying customer satisfaction and retention in a relational service
Guo, Lin; Xiao, Jing Jian; Tang, Chuanyi - In: Journal of business research : JBR 62 (2009) 11, pp. 1152-1160
Persistent link: https://www.econbiz.de/10008882116
Cover Image
Understanding the psychological process underlying customer satisfaction and retention in a relational service
Guo, Lin; Xiao, Jing Jian; Tang, Chuanyi - In: Journal of business research : JBR 62 (2009) 11, pp. 1152-1159
Persistent link: https://www.econbiz.de/10008309026