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LEVERAGING LEAN IN ANCILLARY H...
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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
145
Kundenzufriedenheit
145
Consumer behaviour
125
Konsumentenverhalten
125
Beziehungsmarketing
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Balaji, M. S.
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Chebat, Jean-Charles
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Gustafsson, Anders
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Mattila, Anna S.
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McColl-Kennedy, Janet R.
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Alpenberg, Jan
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Arnold, Todd J.
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Choi, Sunmee
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De Keyser, Arne
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Gallan, Andrew S.
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Laroche, Michel
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Prentice, Catherine
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Salo, Jari
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Scarbrough, D. Paul
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Shams, Poja
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Witell, Lars
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Aksoy, Lerzan
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Alamanos, Eleftherios
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Ali, Faizan
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Arsenovic, Jasenko
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Elmadağ Baş, Ayşe Banu
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Journal of business research : JBR
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
685
International journal of productivity and quality management : IJPQM
591
International journal of production research
564
International journal of hospitality management
560
The TQM journal : the international review of organizational improvement
513
International journal of quality & reliability management
488
NBER working paper series
401
Working paper / National Bureau of Economic Research, Inc.
364
International journal of production economics
358
SpringerLink / Bücher
356
NBER Working Paper
346
Total quality management & business excellence
343
The service industries journal
341
Journal of retailing and consumer services
338
Health care management review : HCM review
292
International Journal of Quality & Reliability Management
269
European journal of operational research : EJOR
256
International journal of contemporary hospitality management
234
Quality management journal : QMJ
233
International journal of services and operations management
221
The journal of services marketing
214
Journal of health economics
211
Health care management science
209
Journal of health organization and management
208
International journal of six sigma and competitive advantage : IJSSCA
197
Auditing : a journal of practice & theory
185
International journal of quality and service sciences
171
Management science : journal of the Institute for Operations Research and the Management Sciences
169
Journal of hospitality marketing & management
162
Europäische Hochschulschriften / 5
161
Tourism management : research, policies, practice
161
Discussion paper series / IZA
156
Health economics
147
Journal of air transport management
146
Cogent business & management
144
Services marketing quarterly
144
Journal of Services Marketing
131
Journal of travel and tourism marketing
129
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
125
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ECONIS (ZBW)
317
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1
Exploring lean manufacturing practices' influence on process innovation performance
Möldner, Alexander Kurt
;
Garza-Reyes, Jose Arturo
; …
- In:
Journal of business research : JBR
106
(
2020
),
pp. 233-249
Persistent link: https://www.econbiz.de/10012158359
Saved in:
2
Exploring the impact of a sequential lean implementation within a micro-firm : a socio-technical perspective
Minshull, Lauren Kate
;
Dehe, Benjamin
;
Suntichai Kotcharin
- In:
Journal of business research : JBR
151
(
2022
),
pp. 156-169
Persistent link: https://www.econbiz.de/10013459162
Saved in:
3
Agile Business Model Innovation in digital entrepreneurship : lean startup approaches
Ghezzi, Antonio
;
Cavallo, Angelo
- In:
Journal of business research : JBR
110
(
2020
),
pp. 519-537
Persistent link: https://www.econbiz.de/10012237895
Saved in:
4
Customer pressure, customer-manufacturer-supplier relationships, and quality control performance
Ueki, Yasushi
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2233-2238
Persistent link: https://www.econbiz.de/10011472197
Saved in:
5
Linking unlearning with quality of health services through knowledge corridors
Ortgea Gutiérrez, Jaime
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 815-822
Persistent link: https://www.econbiz.de/10010504978
Saved in:
6
Medical hotels in the growing healthcare business industry : impact of international travelers' perceived outcomes
Han, Heesup
;
Kim, Yunhi
;
Kim, Chulwon
;
Ham, Sunny
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1869-1877
Persistent link: https://www.econbiz.de/10011384155
Saved in:
7
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
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8
A naive Bayes strategy for classifying customer satisfaction : a study based on online reviews of hospitality services
Sánchez-Franco, Manuel J.
;
Navarro García, Antonio
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 499-506
Persistent link: https://www.econbiz.de/10012103442
Saved in:
9
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
10
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
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