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Journal of business research : JBR
Journal of retailing and consumer services
935
International journal of hospitality management
871
Industrial marketing management : the international journal for industrial and high-tech firms
663
SpringerLink / Bücher
627
Working paper / National Bureau of Economic Research, Inc.
540
NBER working paper series
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The service industries journal
527
Cogent business & management
500
NBER Working Paper
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Tourism management : research, policies, practice
406
The journal of services marketing
376
Journal of business ethics : JOBE
374
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
356
Discussion paper series / IZA
353
Journal of Services Marketing
351
International journal of contemporary hospitality management
349
Strategic management journal
339
International journal of production economics
311
The journal of business & industrial marketing
298
Journal of travel and tourism marketing
285
Journal of the Academy of Marketing Science
281
Technological forecasting & social change : an international journal
276
Journal of hospitality marketing & management
273
Journal of strategic marketing
261
International Journal of Quality & Reliability Management
244
Discussion paper / Centre for Economic Policy Research
238
Psychology & marketing
238
International business review : the official journal of the European International Business Academy
236
Small business economics : an entrepreneurship journal
228
European Journal of Marketing
227
Journal of Asian finance, economics and business : JAFEB
227
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
226
Finance research letters
223
International journal of productivity and quality management : IJPQM
219
Management science : journal of the Institute for Operations Research and the Management Sciences
215
International journal of quality & reliability management
212
Services marketing quarterly
209
The TQM journal : the international review of organizational improvement
207
International Journal of Bank Marketing
206
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ECONIS (ZBW)
1,725
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1
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
2
Linking organizational service orientation to retailer profitability : insights from the service-profit chain
Briggs, Elten
;
Deretti, Sandro
;
Kato, Heitor T.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 271-278
Persistent link: https://www.econbiz.de/10012156757
Saved in:
3
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
4
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
5
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
6
The road to consumer forgiveness is paved with money or apology? : the roles of
empathy
and power in service recovery
Wei, Chuang
;
Liu, Maggie Wenjing
;
Keh, Hean Tat
- In:
Journal of business research : JBR
118
(
2020
),
pp. 321-334
Persistent link: https://www.econbiz.de/10012288607
Saved in:
7
Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun
;
Park, Geebum
;
Lee, Yeonjoo
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
Saved in:
8
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
9
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
10
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
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