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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
143
Kundenzufriedenheit
143
Consumer behaviour
121
Konsumentenverhalten
121
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47
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Balaji, M. S.
5
Chebat, Jean-Charles
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Gustafsson, Anders
5
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Oghazi, Pejvak
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Arnold, Todd J.
3
De Keyser, Arne
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Gallan, Andrew S.
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Laroche, Michel
3
Lassala, Carlos
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Prentice, Catherine
3
Salo, Jari
3
Shams, Poja
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Sousa, Maria José
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Witell, Lars
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Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
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Elmadağ Baş, Ayşe Banu
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Giebelhausen, Michael
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Journal of business research : JBR
Discussion paper series / IZA
1,892
NBER working paper series
1,250
Working paper / National Bureau of Economic Research, Inc.
1,088
IZA Discussion Paper
1,042
NBER Working Paper
1,021
IZA Discussion Papers
679
Economics of education review
673
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
658
International journal of productivity and quality management : IJPQM
538
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
468
International journal of hospitality management
434
CESifo working papers
431
International journal of production research
397
Working paper
373
Discussion paper / Centre for Economic Policy Research
336
Journal of retailing and consumer services
336
The service industries journal
317
Total quality management & business excellence
311
World Bank E-Library Archive
258
International Journal of Quality & Reliability Management
255
International journal of production economics
247
Policy research working paper : WPS
245
Discussion paper
243
Applied economics
232
Labour economics : official journal of the European Association of Labour Economists
231
Quality management journal : QMJ
225
Education economics
224
The journal of services marketing
211
European journal of operational research : EJOR
201
SpringerLink / Bücher
193
Discussion papers / CEPR
188
CESifo Working Paper
187
International journal of six sigma and competitive advantage : IJSSCA
186
International journal of contemporary hospitality management
182
Auditing : a journal of practice & theory
180
CESifo Working Paper Series
167
International journal of quality and service sciences
165
International journal of services and operations management
165
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ECONIS (ZBW)
301
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1
Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.
;
Meterko, Mark M.
;
Mohr, David
;
Shwartz, …
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403
Saved in:
2
Multilevel control chart and fuzzy set theory to monitor inpatient falls
Chang, Chih-Ming
;
Kao, Chi-Hung
;
Sha, Wei-Shun
;
Wu, …
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2284-2288
Persistent link: https://www.econbiz.de/10011472251
Saved in:
3
Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria
;
Blanco-Oliver, Antonio
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
Saved in:
4
Reaching the boiling point: consumers' negative affective reactions to firm-attributed service failures
Kalamas, Maria
;
Laroche, Michel
;
Makdessian, Lucy
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 813-824
Persistent link: https://www.econbiz.de/10003736755
Saved in:
5
Transformative quality in Higher Education Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur
;
Dhir, Amandeep
;
Singh, Gurparkash
; …
- In:
Journal of business research : JBR
138
(
2022
),
pp. 275-286
Persistent link: https://www.econbiz.de/10013197829
Saved in:
6
When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed
;
Zaefarian, Ghasem
;
Robson, Matthew J.
- In:
Journal of business research : JBR
145
(
2022
),
pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
Saved in:
7
The impact of firm-level and project-level it capabilities on CRM system quality and organizational productivity
Suoniemi, Samppa
;
Terho, Harri
;
Zablah, Alex R.
; …
- In:
Journal of business research : JBR
127
(
2021
),
pp. 108-122
Persistent link: https://www.econbiz.de/10012494357
Saved in:
8
The cues that matter : screening for quality signals in the ex ante phase of buying professional services
Pemer, Frida
;
Skjølsvik, Tale
- In:
Journal of business research : JBR
98
(
2019
),
pp. 352-365
Persistent link: https://www.econbiz.de/10012007250
Saved in:
9
Low-cost trends in audit fees and their impact on service quality
Climent-Serrano, Salvador
;
Bustos-Contell, Elisabeth
; …
- In:
Journal of business research : JBR
89
(
2018
),
pp. 345-350
Persistent link: https://www.econbiz.de/10011881805
Saved in:
10
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
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