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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
145
Kundenzufriedenheit
145
Consumer behaviour
134
Konsumentenverhalten
134
Beziehungsmarketing
111
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111
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55
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53
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47
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47
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42
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42
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38
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Balaji, M. S.
5
Chebat, Jean-Charles
5
Gustafsson, Anders
5
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Arnold, Todd J.
3
Borges, Adilson
3
Budhwar, Pawan S.
3
Choi, Sunmee
3
De Keyser, Arne
3
Dhir, Amandeep
3
Gallan, Andrew S.
3
Kaur, Puneet
3
Laroche, Michel
3
Malik, Ashish
3
Pereira, Vijay
3
Prentice, Catherine
3
Salo, Jari
3
Schiavone, Francesco
3
Shams, Poja
3
Sharma, Piyush
3
Talwar, Shalini
3
Urien, Bertrand
3
Witell, Lars
3
Aksoy, Lerzan
2
Akter, Shahriar
2
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
2
Babin, Barry J.
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
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2
Baum, Tom
2
Benedicktus, Ray L.
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Brockman, Beverly K.
2
Brockman, Christopher M.
2
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Journal of business research : JBR
NBER working paper series
852
Working paper / National Bureau of Economic Research, Inc.
739
NBER Working Paper
672
International journal of hospitality management
597
Journal of health economics
531
Discussion paper series / IZA
527
Health care management review : HCM review
382
Health economics
369
Journal of health organization and management
345
Journal of retailing and consumer services
344
IMF Staff Country Reports
334
IZA Discussion Paper
331
The service industries journal
328
The European journal of health economics : HEPAC ; health economics in prevention and care
310
IZA Discussion Papers
306
CESifo working papers
293
CESifo Working Paper
278
Health care management science
272
MPRA Paper
266
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
241
SpringerLink / Bücher
227
The journal of services marketing
225
European journal of operational research : EJOR
224
International journal of contemporary hospitality management
224
Working paper
210
Health economics review
198
CESifo Working Paper Series
193
Applied economics
175
Auditing : a journal of practice & theory
174
Management science : journal of the Institute for Operations Research and the Management Sciences
172
Health marketing quarterly
166
Journal of hospitality marketing & management
164
Tourism management : research, policies, practice
164
Health affairs : at the intersection of health, health care, and policy
163
The TQM journal : the international review of organizational improvement
153
Services marketing quarterly
146
Journal of Services Marketing
140
Journal of air transport management
138
International journal of quality & reliability management
134
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ECONIS (ZBW)
334
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1
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334
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1
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
2
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
3
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
4
Patient satisfaction in emergency department : unveiling complex interactions by wearable sensors
Stefanini, Alessandro
;
Aloini, Davide
;
Gloor, Peter A.
; …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 600-611
Persistent link: https://www.econbiz.de/10012509712
Saved in:
5
Transforming community well-being through
patients
' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
6
Hospital
trust or doctor trust? : a fuzzy analysis of trust in the health care setting
Zheng, Sijing
;
Hui, Siu Fu
;
Yang, Zhilin
- In:
Journal of business research : JBR
78
(
2017
),
pp. 217-225
Persistent link: https://www.econbiz.de/10011736297
Saved in:
7
Linking unlearning with quality of health services through knowledge corridors
Ortgea Gutiérrez, Jaime
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 815-822
Persistent link: https://www.econbiz.de/10010504978
Saved in:
8
Medical hotels in the growing healthcare business industry : impact of international travelers' perceived outcomes
Han, Heesup
;
Kim, Yunhi
;
Kim, Chulwon
;
Ham, Sunny
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1869-1877
Persistent link: https://www.econbiz.de/10011384155
Saved in:
9
Hospital
Clínica Bíblica in 2013
Brenes, Esteban R.
;
Martínez, Carlos
;
Pichardo, Caleb A.
; …
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3839-3847
Persistent link: https://www.econbiz.de/10011515278
Saved in:
10
Ricardo Palma Clinic
Selva, Guillermo
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3892-3899
Persistent link: https://www.econbiz.de/10011515300
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