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How and when top manager authentic leadership influences team voice : a moderated mediation model

Zheng, Xiaoming; Liu, Xin; Liao, Hui; Qin, Xin; Ni, Dan - In: Journal of business research : JBR 145 (2022), pp. 144-155

Persistent link: https://www.econbiz.de/10013197889

Render good for evil? : the relationship between customer mistreatment and customer-oriented citizenship behavior

Ni, Dan; Liu, Xin; Zheng, Xiaoming - In: Journal of business research : JBR 170 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10014535957

Extending a helping hand : how receiving gratitude makes a difference in employee performance during a crisis

Ni, Dan; Song, Jiwen; Zheng, Xiaoming; Zhu, Jinlong; … - In: Journal of business research : JBR 149 (2022), pp. 967-982

Persistent link: https://www.econbiz.de/10013325764

Who is to blame for incivility? : the influences of family undermining on employee incivility towards customers

Ni, Dan; Yang, Mengxi; Chen, Wansi; Che, Yuxin - In: Journal of business research : JBR 177 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10014550984

A third-party perspective for examining employee reactions to witnessing coworker incivility towards customers

Ni, Dan; Yang, Mengxi; Luo, Senhan; Chen, Wansi - In: Journal of business research : JBR 177 (2024), pp. 1-14

Drawing on moral self-regulatory theory, this study uses the experience sampling method to examine how and when employees, as third parties, react to coworker incivility towards customers. Data from 246 front-line employees in China showed that coworker incivility towards customers was...

Persistent link: https://www.econbiz.de/10014552005