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The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.; Folse, Judith Anne Garretson; … - In: Journal of business research : JBR 69 (2016) 10, pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
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Can beauty save service failures? : the role of recovery employees' physical attractiveness in the tourism industry
Li, Yaoqi; Zhang, Chun; Fang, Shujie - In: Journal of business research : JBR 141 (2022), pp. 100-110
Persistent link: https://www.econbiz.de/10013167959
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A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud; Cusin, Julien; Flacandji, Michaël - In: Journal of business research : JBR 166 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
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How does corporate social responsibility contribute to firm financial performance? : the mediating role of competitive advantage, reputation, and customer satisfaction
Saeidi, Parastoo; Sofian, Saudah; Saeidi, Parvaneh; … - In: Journal of business research : JBR 68 (2015) 2, pp. 341-350
Persistent link: https://www.econbiz.de/10010472564
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First come, first served : how market and non-market actions influence pioneer market share
Usero, Belén; Fernández Rodríguez, Zulima - In: Journal of business research : JBR 62 (2009) 11, pp. 1139-1145
Persistent link: https://www.econbiz.de/10003897415
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First-mover and incumbency advantages in mobile telecommunications
Jakopin, Nejc Martin; Klein, Andreas - In: Journal of business research : JBR 65 (2012) 3, pp. 362-370
Persistent link: https://www.econbiz.de/10009507188
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Strategic marketing capability : mobilizing technological resources for new product advantage
Kim, Namwoon; Shin, Sohyoun; Min, Sungwook - In: Journal of business research : JBR 69 (2016) 12, pp. 5644-5652
Persistent link: https://www.econbiz.de/10011597431
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Drivers of dynamic learning and dynamic competitive capabilities in international strategic alliances
Chen, Hung-hsin; Lee, Po-yen; Lay, Tzyy-jane - In: Journal of business research : JBR 62 (2009) 12, pp. 1289-1295
Persistent link: https://www.econbiz.de/10003900760
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Exploring the role of dynamic capabilities in firm performance under the resource-based view framework
Lin, Yini; Wu, Lei-yu - In: Journal of business research : JBR 67 (2014) 3, pp. 407-413
Persistent link: https://www.econbiz.de/10010245234
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Fashionably late : strategies for competing against a pioneer advantage
Besharat, Ali; Langan, Ryan J.; Nguyen, Carlin A. - In: Journal of business research : JBR 69 (2016) 2, pp. 718-725
Persistent link: https://www.econbiz.de/10011436239