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How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
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Involvement, satisfaction, and brand loyalty in a small business services setting
Russell-Bennett, Rebekah; McColl-Kennedy, Janet R.; … - In: Journal of business research : JBR 60 (2007) 12, pp. 1253-1260
Persistent link: https://www.econbiz.de/10003571123
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Competing through service innovation : the role of bricolage and entrepreneurship in project-oriented firms
Salunke, Sandeep; Weerawardena, Jay; McColl-Kennedy, … - In: Journal of business research : JBR 66 (2013) 8, pp. 1085-1097
Persistent link: https://www.econbiz.de/10009756189
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Consumer lying behavior in service encounters
Snyder, Hannah; Witell, Lars; Gustafsson, Anders; … - In: Journal of business research : JBR 141 (2022), pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
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Customer's angry voice : targeting employees or the organization?
McColl-Kennedy, Janet R.; Sparks, Beverley; Nguyen, Doan T. - In: Journal of business research : JBR 64 (2011) 7, pp. 707-713
Persistent link: https://www.econbiz.de/10009151712
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Tensions and trade-offs in multi-actor service ecosystems
McColl-Kennedy, Janet R.; Cheung, Lilliemay; Coote, … - In: Journal of business research : JBR 121 (2020), pp. 655-666
Persistent link: https://www.econbiz.de/10012417385
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Transforming community well-being through patients' lived experiences
Gallan, Andrew S.; McColl-Kennedy, Janet R.; … - In: Journal of business research : JBR 100 (2019), pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
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Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.; Hogan, Suellen J.; Witell, Lars; … - In: Journal of business research : JBR 70 (2017), pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
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Subordinate-manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment
Mccoll-Kennedy, Janet R.; Anderson, Ronald D. - In: Journal of business research : JBR 58 (2005) 2, pp. 115-125
Persistent link: https://www.econbiz.de/10006713995
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Justice strategy options for increased customer satisfaction in a services recovery setting
Sparks, Beverley A.; Mccoll-Kennedy, Janet R. - In: Journal of business research : JBR 54 (2001) 3, pp. 209-218
Persistent link: https://www.econbiz.de/10006724464