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Service quality and its impact...
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Customer satisfaction
301
Kundenzufriedenheit
300
Consumer behaviour
162
Konsumentenverhalten
162
Beziehungsmarketing
145
Dienstleistungsqualität
145
Relationship marketing
145
Service quality
145
India
91
Indien
91
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47
Complaint management
47
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42
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36
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36
Brand image
28
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28
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Emotion
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27
Emerging economies
25
Arbeitszufriedenheit
24
Job satisfaction
24
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24
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21
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20
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Online retailing
19
Online-Handel
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Service recovery
19
Firm performance
17
Lieferantenmanagement
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Supplier relationship management
17
Unternehmenserfolg
17
Customer experience
16
Innovation
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395
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395
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Malik, Ashish
7
Pereira, Vijay
7
Chebat, Jean-Charles
6
Balaji, M. S.
5
Budhwar, Pawan S.
5
Gustafsson, Anders
5
Martin, Drew
5
Munjal, Surender
5
Sharma, Piyush
5
Barnes, Donald C.
4
Gallan, Andrew S.
4
Collier, Joel E.
3
De Keyser, Arne
3
George, Rejie
3
Krishen, Anjala S.
3
Laroche, Michel
3
McColl-Kennedy, Janet R.
3
Prayag, Girish
3
Prentice, Catherine
3
Rana, Nripendra P.
3
Sinha, Paresha
3
Van Vaerenbergh, Yves
3
Varma, Arup
3
Woisetschläger, David
3
Agnihotri, Raj
2
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2
Ali, Faizan
2
Babin, Barry J.
2
Baker, Thomas L.
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Banerjee, Saikat
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2
Bhanugopan, Ramudu
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2
Chaudhuri, Ranjan
2
Chen, Pei-Chi
2
Chen, Qimei
2
Chi, Nai-Wen
2
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Journal of business research : JBR
Finance India : the quarterly journal of Indian Institute of Finance
936
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
891
The Indian economic journal
883
Working Papers / eSocialSciences
880
Economic developments in India : quarterly update : analysis, reports, policy documents
738
The Indian journal of economics
596
Working paper
528
MPRA Paper
521
Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
497
The Asian economic review : journal of the Indian Institute of Economics
477
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
461
Journal of retailing and consumer services
452
Global business review
428
NBER working paper series
421
Policy research working paper : WPS
386
International journal of Indian culture and business management
384
Working paper / National Bureau of Economic Research, Inc.
370
International journal of hospitality management
367
Discussion paper series / IZA
340
Indian journal of agricultural economics
335
NBER Working Paper
318
SpringerLink / Bücher
313
IZA Discussion Papers
305
Working papers / National Institute of Public Finance and Policy
303
Journal of Indian School of Political Economy : a journal devoted to the study of Indian economy, polity, and society
298
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
295
Working paper / Indian Institute of Management, Ahmedabad
287
Occasional papers / Reserve Bank of India
265
Working paper / Institute for Social and Economic Change
255
Vision : the journal of business perspective
252
Journal of development economics
245
World Bank Policy Research Working Paper
237
Journal of Services Marketing
229
Journal of quantitative economics : official journal of the Indian Econometric Society
228
Praj̄nȧn : journal of social and management sciences
228
IZA Discussion Paper
224
International journal of business and globalisation : IJBG
224
IIM Bangalore Research Paper
218
Indian economic review : biannual journal of the Delhi School of Economics, University of Delhi
218
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ECONIS (ZBW)
395
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1
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10
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395
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1
Patient satisfaction in emergency department : unveiling complex interactions by wearable sensors
Stefanini, Alessandro
;
Aloini, Davide
;
Gloor, Peter A.
; …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 600-611
Persistent link: https://www.econbiz.de/10012509712
Saved in:
2
Transforming community well-being through
patients
' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
3
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
4
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
5
A moderated mediation model for e-impulse buying tendency, customer satisfaction and intention to continue e-shopping
Goel, Pooja
;
Parayitam, Satyanarayana
;
Sharma, Anuj
; …
- In:
Journal of business research : JBR
142
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013168094
Saved in:
6
War and peace in
hospitals
: humans, objects and paradoxes
Gilbert, Patrick
;
Laporte, Marie-Eve
- In:
Journal of business research : JBR
141
(
2022
),
pp. 253-263
Persistent link: https://www.econbiz.de/10013168062
Saved in:
7
A mixed methods UTAUT2-based approach to assess mobile health adoption
Duarte, Paulo
;
Pinho, José Carlos
- In:
Journal of business research : JBR
102
(
2019
),
pp. 140-150
Persistent link: https://www.econbiz.de/10012103949
Saved in:
8
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
9
The impact of electronic word-of-mouth on
patients
' choices in online health communities : a cross-media perspective
Shan, Wei
;
Wang, Jiaxuan
;
Shi, Xiaoxiao
;
Evans, Richard D.
- In:
Journal of business research : JBR
173
(
2024
),
pp. 1-21
Persistent link: https://www.econbiz.de/10014547922
Saved in:
10
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
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