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Adapting the PZB service quality model to reputation risk analysis and the implications for CSR communication
Brønn, Peggy Simcic - In: Journal of communication management : an international … 16 (2012) 1, pp. 77-94
Persistent link: https://www.econbiz.de/10009570943
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Internal communication and innovation culture : developing a change framework
Linke, Anne; Zerfaß, Ansgar - In: Journal of communication management : an international … 15 (2011) 4, pp. 332-348
Persistent link: https://www.econbiz.de/10009407412
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Social media governance : regulatory frameworks for successful online communications
Linke, Anne; Zerfaß, Ansgar - In: Journal of communication management : an international … 17 (2013) 3, pp. 270-286
Persistent link: https://www.econbiz.de/10009788620
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The role and status of communication practice in the USA and Europe
Swerling, Jerry; Thorson, Kjerstin; Zerfaß, Ansgar - In: Journal of communication management : an international … 18 (2014) 1, pp. 2-15
Persistent link: https://www.econbiz.de/10010254405
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Managing CEO communication and positioning : a cross-national study among corporate communication leaders
Zerfaß, Ansgar; Verčič, Dejan; Wiesenberg, Markus - In: Journal of communication management : an international … 20 (2016) 1, pp. 37-55
Persistent link: https://www.econbiz.de/10011540077
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A comparative excellence framework for communication management
Vercic, Dejan; Zerfaß, Ansgar - In: Journal of communication management : an international … 20 (2016) 4, pp. 270-288
Persistent link: https://www.econbiz.de/10011645656
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Creating business value through corporate communication : a theory-based framework and its practical application
Zerfaß, Ansgar; Viertmann, Christine - In: Journal of communication management : an international … 21 (2017) 1, pp. 68-81
Persistent link: https://www.econbiz.de/10011600014
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Adapting the PZB service quality model to reputation risk analysis and the implications for CSR communication
Brønn, Peggy Simcic - In: Journal of communication management : an international … 16 (2012) 1, pp. 77-95
Persistent link: https://www.econbiz.de/10009829999
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Reputation and stakeholder engagement : an Italian case study
Romenti, Stefania - In: Journal of communication management : an international … 14 (2010) 4, pp. 306-318
Persistent link: https://www.econbiz.de/10008825776
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Blogging about crises : the role of online conversations in framing Alitalia's performance during its crisis
Valentini, Chiara; Romenti, Stefania - In: Journal of communication management : an international … 15 (2011) 4, pp. 298-313
Persistent link: https://www.econbiz.de/10009407419