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Customer reactions to encountering consecutive service failures
Wu, Cou-chen; Lo, Yu Husan - In: Journal of consumer behaviour : an international … 11 (2012) 3, pp. 217-224
Persistent link: https://www.econbiz.de/10009575353
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Sorry not today : self and temporary consumption denial
Black, Iain R. - In: Journal of consumer behaviour : an international … 10 (2011) 5, pp. 267-278
Persistent link: https://www.econbiz.de/10009378684
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Point of purchase or point of frustration? : consumer frustration tendencies and response in a retail setting
Van Steenburg, Eric; Spears, Nancy; Fabrize, Robert O. - In: Journal of consumer behaviour : an international … 12 (2013) 5, pp. 389-400
Persistent link: https://www.econbiz.de/10010200859
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The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters
Schoefer, Klaus - In: Journal of consumer behaviour : an international … 7 (2008) 3, pp. 210-221
Persistent link: https://www.econbiz.de/10003740930
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Individual differences in opportunistic claiming behavior
Macintosh, Gerrard; Stevens, Charles D. - In: Journal of consumer behaviour : an international … 12 (2013) 1, pp. 10-19
Persistent link: https://www.econbiz.de/10009720167
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Consumer complaints and recovery through guaranteeing self-service technology
Robertson, Nichola; MacQuilken, Lisa; Kandampully, Jay - In: Journal of consumer behaviour : an international … 11 (2012) 1, pp. 21-30
Persistent link: https://www.econbiz.de/10009508885
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Consequences of customer powerlessness : secondary control
Bunker, Matthew; Ball, A. Dwayne - In: Journal of consumer behaviour : an international … 8 (2009) 5, pp. 268-283
Persistent link: https://www.econbiz.de/10003899846
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Co-construction and performancescapes
Tumbat, Gülnur; Belk, Russell W. - In: Journal of consumer behaviour : an international … 12 (2013) 1, pp. 49-59
Persistent link: https://www.econbiz.de/10009720161
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Customer's perceived value of waiting time for service events
Lin, Yu-Tse; Xia, Kang-Ning; Bei, Lien-ti - In: Journal of consumer behaviour : an international … 14 (2015) 1, pp. 28-40
Persistent link: https://www.econbiz.de/10011294152
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Exploring Chinese consumer repurchasing intention for services : an empirical investigation
Li, Dongjin; An, Shenghui; Yang, Kai - In: Journal of consumer behaviour : an international … 7 (2008) 6, pp. 448-460
Persistent link: https://www.econbiz.de/10003789912