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How community banks create seamless customer journeys through digital banking initiatives

Mostiller, Misti - In: Journal of digital banking 3 (2018) 2, pp. 134-141

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In search of a sweet spot for wealth management digitisation : human versus technology, provider versus customer perspective

Golba, Bartosz - In: Journal of digital banking 2 (2017/2018) 3, pp. 214-222

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Digital transformation and the COVID-19 challenge

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Digital Technology in Service Encounters : Effects on Frontline Employees and Customer Responses

Christ-Brendemühl, Sonja - 2022

Introduction -- Technology in Service Management -- Theoretical Foundations -- Study A: The Impact of Technology on … Frontline Employees’ Process Deviance -- Study B: A 360-degree View of Technology Deployment -- Study C: A Dyadic Study on …Digital technology is disrupting the prerequisites for most firms in the service industry and frequently forces them to …

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Evolution through technology

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Technology and Entrepreneurship Education : Adopting Creative Digital Approaches to Learning and Teaching

Hyams-Ssekasi, Denis (ed.); Yasin, Naveed (ed.) - 2022

education -- 6- Integration of MOOC in Entrepreneurship Education: Preliminary Evidence from Oman -- 7- Technology for …This contemporary book offers valuable insights on digital technology and entrepreneurship education, highlighting the …