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Expectations, perceived performance, and customer satisfaction for a complex service : the case of bank loans
Johnson, Michael D. - In: Journal of economic psychology : research in economic … 17 (1996) 2, pp. 163-182
Persistent link: https://www.econbiz.de/10001204998
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Differentiation as a basis for explaining customer satisfaction across industries
Fornell, Claes - In: Journal of economic psychology : research in economic … 14 (1993) 4, pp. 681-696
Persistent link: https://www.econbiz.de/10001161944
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The dynamic process tracing approach : towards the development of a new methodology for the analysis of complex consumer behaviours
Groenland, Edward - In: Journal of economic psychology : research in economic … 17 (1996) 6, pp. 809-825
Persistent link: https://www.econbiz.de/10001335256
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Prototypicality and structure of the saving concept for consumers
Groenland, Edward - In: Journal of economic psychology : research in economic … 17 (1996) 6, pp. 691-708
Persistent link: https://www.econbiz.de/10001335257