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~isPartOf:"Journal of economic psychology : research in economic psychology and behavioral economics"
~person:"Fornell, Claes"
~subject:"Sweden"
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Journal of economic psychology : research in economic psychology and behavioral economics
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Expectations, perceived performance, and customer satisfaction for a complex service : the case of bank loans
Johnson, Michael D.
- In:
Journal of economic psychology : research in economic …
17
(
1996
)
2
,
pp. 163-182
Persistent link: https://www.econbiz.de/10001204998
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Differentiation as a basis for explaining customer satisfaction across industries
Fornell, Claes
- In:
Journal of economic psychology : research in economic …
14
(
1993
)
4
,
pp. 681-696
Persistent link: https://www.econbiz.de/10001161944
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