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The effect of two trading institutions on price expectations and the stability of supply-response lag markets
Johnson, Michael D. - In: Journal of economic psychology : research in economic … 10 (1989) 2, pp. 189-216
Persistent link: https://www.econbiz.de/10001079417
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Compatibility effects in evaluations of satisfaction and loyalty
Auh, Seigyoung; Johnson, Michael D. - In: Journal of economic psychology : research in economic … 26 (2005) 1, pp. 35-57
Persistent link: https://www.econbiz.de/10002535802
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Comparing customer satisfaction across industries and countries
Johnson, Michael D.; Herrmann, Andreas; Gustafsson, Anders - In: Journal of economic psychology : research in economic … 23 (2002) 6, pp. 749-769
Persistent link: https://www.econbiz.de/10001711397
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Expectations, perceived performance, and customer satisfaction for a complex service : the case of bank loans
Johnson, Michael D. - In: Journal of economic psychology : research in economic … 17 (1996) 2, pp. 163-182
Persistent link: https://www.econbiz.de/10001204998
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Differentiation as a basis for explaining customer satisfaction across industries
Fornell, Claes - In: Journal of economic psychology : research in economic … 14 (1993) 4, pp. 681-696
Persistent link: https://www.econbiz.de/10001161944