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Effects of dissatisfaction on customer repurchase decisions in e-commerce : an emotion-based perspective
Lu, Yunfan; Lu, Yaobin; Wang, Bin - In: Journal of electronic commerce research : JECR 13 (2012) 3, pp. 224-237
Persistent link: https://www.econbiz.de/10009672208
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Understanding key drivers of MOOC satisfaction and continuance intention to use
Lu, Yunfan; Wang, Bin; Lu, Yaobin - In: Journal of electronic commerce research : JECR 20 (2019) 2, pp. 105-117
Persistent link: https://www.econbiz.de/10012153948
Cover Image
Effects of dissatisfaction on customer repurchase decisions in e-commerce : an emotion-based perspective
Lu, Yunfan; Lu, Yaobin; Wang, Bin - In: Journal of electronic commerce research : JECR 13 (2012) 3, pp. 224-237
Persistent link: https://www.econbiz.de/10010058121